Customer Service Representative

Motion Industries (MOT); Jersey (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage incoming calls. You will respond to product inquiries, provide quotes, and place orders via telephone, fax, email, or walk-in.

The role influences gross profit by negotiating prices within approved parameters and supporting inventory and shipping coordination. We value reliability, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 0–3 years related experience preferred.
• Strong communication skills and attention to detail required.
• Ability to multi-task and manage time effectively.
• Moderate computer skills including email and business systems.

Responsibilities

• Fulfill customer orders accurately and enter orders via phone, fax, email, or walk-in.
• Respond to basic product inquiries and provide quotes.
• Negotiate sale and purchase prices within approved parameters to influence gross profit.
• Build customer relationships to drive repeat business and support process improvements.
• Sourcing products from branch, distribution center, or supplier inventory to fulfill orders.
• Determine cost-effective shipping methods and coordinate shipments.
• Support Account Representatives and expedite backorders.
• Handle customer returns as needed.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Email

ERP systems

Education

High school diploma or GED

Tools

Email

ERP systems

Job description

Job DescriptionSUMMARY:Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.JOB DUTIES:Responds to basic customer inquires regarding products, provides quotes, and handles order entry.Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.Orders items to ensure appropriate inventory levels are maintained for customers.May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.Determines the most cost effective shipping method for customer orders.Partners with Account Representatives to ensure customer satisfaction.Expedites backorders. May pull inventory and prepare order for shipment to customer.May handle customer returns.Performs other duties as assigned.EDUCATION & EXPERIENCE:Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.KNOWLEDGE, SKILLS, ABILITIES:Reliability, organization, and attention to detail required.Strong communication skills including written, verbal, and listening.Ability to multi-task and time management skills required.Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.Product knowledge is preferred.COMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.