Customer Service Representative

CATALIS; Jacksonville (FL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Health, dental, vision insurance

Paid time off

401(k) plan with matching

HSA and FSA options

Employer paid disability insurance

Group life insurance

EAP benefits

Udemy course access

Job summary

Catalis is hiring an in-office Customer Service Representative in Jacksonville, FL to handle inbound calls for the Medical Marijuana Card Program (MMCP). You will manage 70–100 calls daily and may make outbound calls to process work, while maintaining professional interactions with patients and caregivers.

The role requires a high school diploma, one year of call center experience, and the ability to work 9:30am–6:00pm EST. Competitive benefits and a dynamic team environment are offered.

Qualifications

• One year of call center experience.
• High school diploma or equivalent is required.
• Attention to detail and problem solving skills.
• Oral communication, judgment and customer service orientation.
• Listening, comprehension and ability to multitask.
• Keyboard dexterity and reliable attendance.

Responsibilities

• Answer an average of 70 - 100 inbound phone calls daily; may initiate outbound calls.
• Interact with patients, caregivers, physicians, or law enforcement in a professional manner.
• Adhere to 9:30am–6:00pm EST schedule; end time after last queue call.
• Perform other duties as assigned.

Skills

Call center experience

Oral communication

Attention to detail

Problem solving

Listening/comprehension

Multi-task oriented

Keyboard dexterity

Customer service orientation

Education

High school diploma or equivalent

Job description

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Description

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

This is an in-office role based out of or Jacksonville, FL office. Work hours are 9:30am to 6:00pm EST.

The Opportunity

As an inbound Customer Service Representative, you are responsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties.

What You Will Do

• Responsible for answering an average of 70 - 100 in-bound phone calls daily. Required at times to initiate outbound calls to process work.
• Interact directly with the patients, caregivers, physicians, or law enforcement official parties in a professional manner.
• Be able to adhere to the 9:30pm - 6pm schedule. The end time is after the last call is answered in the queue.
• Other duties as assigned.

What You Will Need to Succeed

• One year of call center experience
• High school diploma or equivalent is required
• Attention to detail
• Problem solving
• Oral communication
• Judgment
• Customer service orientation
• Listening/comprehension
• Multi-task oriented approach
• Keyboard dexterity

Physical Activities/Working Conditions: Ability to sit for extended periods of time, type on the computer while using a headset.

What We Offer

• A dynamic and supportive work environment in a mission driven organization
• Competitive salary and benefits package, including health, dental, vision insurance
• Paid Time off
• HSA and FSA options
• 401(k) plan with matching contributions
• Paid parental leave
• ABLE matching contributions for the disability community
• Employer paid short term and long-term disability insurance and group term life insurance
• Financial and legal assistance through our EAP (Employee Assistance Program)
• Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
• The chance to make a significant impact on the delivery of government services and the lives of citizens

EEO Statement

We are an equal opportunity employer and value diversity. We are committed to an inclusive environment for all. All candidates will be considered based on qualifications, merit, and business needs without regard to race, color, religion, national origin, age, non-qualifying mental or physical disability, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by applicable law.

Salary Description

$18.00