Customer Service Representative

Envista; Jackson (MI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Life insurance

Job summary

Envista in Jackson, Michigan is seeking a Customer Service Representative to interact with customers by phone and email, take orders, and provide directions on resources related to Versah’s products.

The role requires a HS diploma or equivalent, 1-3 years in customer service, and strong communication skills. Bilingual preferred, with proficiency in MS Word and Excel. Expect 40 hours per week, with holidays and overtime as needed.

Qualifications

• High school diploma or equivalent required.
• 1-3 years’ experience in a customer service-related field preferred.
• Excellent written and verbal communication skills; detail-oriented.

Responsibilities

• Interact with customers by phone and email.
• Process orders and transactions; provide product information.
• Explain clinical procedures and direct customers to online resources.
• Resolve issues and troubleshoot problems; deliver information on offerings.

Skills

Customer service

MS Word

Excel

Bilingual

Communication

Education

HS Diploma or equivalent

Tools

MS Office

Email

Job description

Unites States of America, Michigan, JacksonR5027557United States of AmericaCustomer SupportJob descriptionJob Summary:The role of a Customer Service Representative is to interact with the customers, understand their issues, take down their requests and orders, and provide them direction on resources available to them. Be able to understand and clearly explain to doctors over the phone and through email Versah’s products and how to use them with different implant systems and in clinical procedures.This position is located in Jackson, Michigan.Duties/Responsibilities:Interact with Versah customers over the phone and emailAnswer questions about Versah’s products and servicesProcess orders and transactionsExplain clinical procedures and help direct customers to online resourcesResolve issues and troubleshoot technical problemsDeliver information about a company’s offeringsProvide proactive customer outreachHandle customer complaintsCollect & analyze customer feedbackDevelop and document knowledge into helpful contentJob requirementsHS Diploma or equivalent1-3 years’ experience in a customer service-related fieldBilingual preferredExcellent written and verbal communication skills are needed as well as proficient in MS Word and Excel.Excellence in accuracy and attention to detail.Strong problem-solving and decision-making skills with the ability to handle a variety of customer situations.Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed.#LI-TP1IND123Target Market Salary Range:Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.$21.60 - $26.40 per hourOperating Company:Nobel BiocareEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdfRead moreNobel BiocareOperating Company:Nobel BiocareLocation:Unites States of America, Michigan, JacksonDate Posted:October 6 , 2026Req Number:R5027557BenefitsCaring for our employees and their familiesHealth & WellbeingWe offer comprehensive programs designed to support the health and wellbeing of our employees and their families. From medical coverage to wellness resources, we prioritize helping our people thrive both physically and mentally.Retirement & Financial BenefitsWe are committed to supporting our employees’ financial wellbeing—today and in the future. Our competitive compensation and retirement or savings programs are designed to help employees build financial confidence at every stage of their careers.Life & Disability InsuranceWe provide benefits that help protect employees and their loved ones when it matters most. Depending on location, our life and disability programs offer valuable financial security and added peace of mind during unexpected life events.Paid Time OffWe know that time away from work is essential for rest, balance, and personal priorities. Our paid time off, holidays, and leave programs are designed to give employees the flexibility to recharge and take care of what matters most.Learning & Career DevelopmentWe believe in investing in our people. Through learning opportunities, development programs, and career growth pathways, we empower employees to build meaningful careers and continue growing with us.Our hiring processAt Envista, we’re committed to helping you feel confident and prepared every step of the way. Our interview guide will walk you through what to expect, how to showcase your strengths, and how you can make an impact by helping us champion dental professionals and improve lives.1. Application ReviewAfter you apply, our team will review your experience and qualifications. If your background aligns with the role, a recruiter will reach out to discuss the opportunity and next steps.2. InterviewsYou’ll meet with members of the hiring team to learn more about the role and share your experience. Depending on the position, this may include multiple conversations focused on your skills, experience, and how you can make an impact.3. Offer DecisionIf selected, you’ll receive an offer outlining compensation, benefits, and other details. Our team will guide you through the process and answer any questions to help you make an informed decision.4. OnboardingOnce you join, we’ll support your transition with onboarding resources and guidance to help you get started and feel connected from day one.