Customer Service Representative

SBM; Irving (TX); On-site; USD 19,000 - 21,000; Full time

Job summary

SBM Management Services, LP in Irving, TX seeks a Customer Service Representative. You will support cleaning and facilities teams, maintain professional appearance, and ensure safety, quality, and customer satisfaction on a daily basis. Shifts are Monday–Friday, 7:00 AM–3:30 PM, with pay at $14.00–$15.00 per hour.

No specific degree is required; 3–6 months of related experience preferred. A valid driver’s license may be needed for travel between sites.

Qualifications

• No specific education requirement; 3–6 months training or experience preferred.
• A valid driver’s license may be required based on business needs.
• Bilingual a plus; strong verbal and written communication skills are essential.

Responsibilities

• Perform janitorial duties as assigned and follow daily schedule.
• Operate motorized cleaning equipment and maintain daily upkeep of areas.
• Report incidents and hazardous conditions to supervisor; follow safety rules and procedures.
• Communicate professionally with lead, supervisor, coworkers, and customers.

Skills

Bilingual

Verbal communication

Written communication

Reading instructions

Education

No specific education required

Job description

Customer Service Representative page is loaded## Customer Service Representativelocations: Irving, TXtime type: Full timeposted on: Posted Todayjob requisition id: JR107747# **Title:**Customer Service Representative# **Job Description:****Job Overview**The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.**Roles & Responsibilities**To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.* Perform janitorial duties* Perform all duties listed on the daily schedule* Operate motorized cleaning equipment* Maintain daily upkeep of assigned area* Report incidents and hazardous conditions to supervisor* Comply with safety rules, policies, and procedures* Perform work assignments in a team with other employees* Perform repetitive tasks* Maintain clean work area* Follow all protocols, company procedures, policies, and rules* Take direction and respond to supervision* Talk with lead, supervisor, co-workers, managers, and customers in a professional manner* Fill in during staff shortage* Support shift lead in completing punch-list items* Use proper personal protective equipment* Present a professional appearance and conduct* Understand customer service and satisfaction* The ability to drive to various work locations, customer sites, or company facilities may be necessary to perform the essential functions of this position.* Understand reporting systems, and of the environment**Qualification**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.**Education and/ or Experience:** No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.**Certificates, Licenses, Registrations:** A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements. Completed all safety and task training certification. May be required to be forklift certified.**Knowledge, Skills, and Abilities:**Bilingual a plusAbility to read and interpret instructions, procedures, manuals, and other documentsStrong verbal and written communication skills.Knowledge of cleaning methods and equipment and willing to share with team.Knowledge of the upkeep and care of the cleaning equipment.Knowledge of cleaning compounds and chemicals, and their safe, efficient use.**Supervisory Responsibilities**This position has no supervisory responsibilities.* **Physical Demands & Work Environment*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.**Shifts and Compensation**M-F:7:00 AM - 3:30 PM$14.00-$15.00 per hour# **Benefits:**SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:www.sbmmanagement.com/careers***SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.***At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale.Our approach is centered on providing scalable, predictable, and repeatable results across space types. With our experience in state-of-the-art facilities and continuously evolving processes, we ensure that our clients experience unmatched service excellence to support our clients' most ambitious missions.