Customer Service Representative

Door Serv Pro; Inwood (WV); On-site; Full time

Job summary

A leading company in the service industry is seeking a Customer Service Representative in Inwood, WV. The role highlights a strong commitment to providing exceptional service via multiple channels. Candidates should possess excellent communication skills and a desire to work in a team-oriented environment. With a focus on professional growth and a supportive culture, this position offers a competitive salary and opportunities for advancement.

Benefits

Health, Vision, Dental Benefits

401k and matching

Employee Discounts

Hands-on training and mentorship

Qualifications

• 1+ year in a customer service role.
• Excellent communication and active listening skills.
• Strong organization and time management abilities.

Responsibilities

• Deliver top-notch service with a positive approach.
• Handle a high volume of calls with confidence.
• Keep accurate records of customer interactions.

Skills

Communication

Active Listening

Organization

Time Management

Multitasking

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

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This range is provided by Door Serv Pro. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?

Let's Talk. Your Future Starts Here!

At Door Serv Pro, we're more than just a small businesswe're a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

We're on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a jobit's a chance to build a meaningful career where you'll be empowered, appreciated, and given the tools to succeed.

What You'll Be Doing

You'll be the voice of Door Serv Prosupporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You'll:

• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across multiple channels (email, chat, phone) to solve problems and provide updates.
• Think on your feet, research solutions, and provide helpful, friendly responses.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services that benefit the customer.
• Work closely with technicians and team members to ensure seamless service.
• Learn our services inside and outbecoming a go-to expert.
  
  

What We're Looking For

• 1+ year in a customer service role (bonus points if it's in home services or tech!)
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a big plus (but not requiredwe'll train you!).
• A team player who's excited about growth and making a real impact.
• High school diploma or equivalent.
  
  

Why You'll Love It Here

• Team-first culture where your contributions matter.
• Opportunities for advancementwe love to promote from within!
• Respect, recognition, and rewards for hard work and dedication.
• Hands-on training and mentorship to help you shine.
• A chance to build a career with a growing, respected local company
  
  

This position is based in our Inwood, WV officewhere great things are happening every day.

What we have to offer you!

• Benefits â?? Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles
  
  

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Door Serv Pro may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

• This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
  
  

Pay Range

$15

—

$20 USD

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Construction

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