Customer Service Representative

Bonedry; Indianapolis (IN); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K Plan with Company Match

Paid Time Off and Paid holidays

Job summary

Bone Dry Roofing in Indianapolis is searching for a motivated Customer Service Representative. In this role, you will answer client calls, address their needs, and ensure they feel valued.

Applicants must have a high school diploma, 2-3 years of call-center experience, and strong communication skills. This position requires weekend work and is not remote.

Enjoy competitive pay, benefits, and opportunities for professional growth in a supportive team environment.

Qualifications

• 2-3 years of call-center experience with telephone systems and technology.
• Strong and accurate typing skills with a typing speed of 50+ words/minutes required.
• Ability to pass a background check and pre-employment drug screening.

Responsibilities

• Answering or making calls to clients to learn about and address their needs.
• Responding efficiently and accurately to customer inquiries and complaints.
• Building lasting relationships with clients and team members.

Skills

Call-center experience

English language proficiency

Excellent communication

Strong organizational skills

Bilingual in Spanish

Education

High School Diploma or equivalent

Job description

About Bone Dry Roofing

Bone Dry Roofing is a trusted leader in the roofing, gutter, and masonry repair and replacement industry. With a commitment to excellence and a passion for providing top‑notch service, we have been serving our customers since 1989. Our team of experts takes pride in ensuring homes are safe, secure, and comfortable. We are now seeking a motivated Customer Service Representative to join our growing family.

Compensation & Benefits

• Pay range of $15-$17 hourly dependent on experience
• Weekend work schedule of Friday thru Monday from 7:00 am to 6:00 pm EST with 1 hour lunch break
• Medical, Dental, and Vision Insurance plans available to full‑time employees
• Company‑paid Life, & Short‑Term Disability Insurance up to a specified amount
• Additional voluntary plans including Life, Accident, Critical Illness and Hospital Indemnity Plans
• 401K Plan with Company Match
• Paid Time Off and Paid holidays (after 90 days of service, in accordance with company policy)
• Weekly Pay
• Opportunities for career advancement and skill development

Key Responsibilities

• Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trades.
• Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed.
• Building lasting relationships with clients and other call‑center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call‑center metrics while providing excellent consistent customer service.
• Understanding of company products, services, and policies.
• Participating in ongoing training and other learning opportunities to expand knowledge of the position, company’s products, and services.
• Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
• Adhering to all company policies and procedures.
• Assisting in other administrative duties as requested.

Qualifications

• High School Diploma or equivalent.
• 2‑3 years of call‑center experience with telephone systems and technology.
• English language proficiency required; bilingual in Spanish is a plus.
• Strong and accurate typing skills with a typing speed of 50+ words/minutes required.
• Ability to pass a background check and pre‑employment drug screening.
• Strong organizational and time‑management skills.
• Excellent communication and interpersonal abilities.
• Consistent focus on delivering professional customer service.
• Ability to multitask and remain composed in a busy office setting.

Work Schedule & Location

This is a weekend (Friday thru Monday) position that requires working onsite at our Indianapolis office. This is not a remote position.

Why Join Bone Dry Roofing

A chance to make a measurable impact at a nationally growing, family‑owned company.

Collaborative and supportive team environment.

Competitive compensation, benefits, and professional growth opportunities.

Equal Opportunity Statement

Bone Dry Roofing is an Equal Opportunity/Affirmative Action employer. It is our policy not to discriminate against any Associate or Applicant. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, national origin, sex, age, disability or handicap, genetic information, citizenship status, service member status, or any other characteristic protected by federal, state or local law. This policy of nondiscrimination in employment includes but is not limited to recruitment, hiring, placement, promotion, transfer, employment advertising or solicitation, compensation, layoff, or termination of employment. If you require assistance in the application process you are welcome to contact [e-mail], and a representative will be in touch.