Customer Service Representative

Valtris Specialty Chemicals; Independence Township (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401(k)

Job summary

Valtris Specialty Chemicals in Ohio seeks a Customer Service Representative to coordinate orders and act as liaison between customers and operations, including scheduling, quality control, production, shipping and field sales.

Responsibilities include order entry, pricing and delivery information for customers and sales reps, plus processing international orders and maintaining customer master records.

Qualifications

• Some college preferred; Associates degree desired.
• 1–3 years chemical customer service, or minimum 3 years in customer service.
• Experience with international order entry and processing.
• SAP experience preferred.
• Proficient in MS Office.
• Experience with EDI and web orders.

Responsibilities

• Process customer orders received via phone, fax and email; provide pricing and delivery information.
• Process customer sample orders, MSDS and technical data sheet requests; verify ship dates.
• Handle E-commerce activities including EDI, Web-enabled order transactions.
• Reconcile month end consignment accounts.
• Other tasks including daily audits, filling, etc.
• Maintain and update customer master records and system data.

Skills

Customer service

SAP

EDI

MS Office

Interpersonal skills

Phone skills

Prioritization

Teamwork

International orders

Independent work

Education

Associates degree

Some college

Tools

MS Excel

EDI system

Job description

At Valtris, our purpose is simple: we manufacture and provide specialty chemicals that improve our customers’ products and processes; by helping our customers develop innovative and sustainable products. Join our team, and you will be challenged creatively and provided opportunities allowing your career to grow with you.

Job Summary

Process customer orders and act as point of communication between customers and operations (scheduling, quality control, production, shipping and field sales). Tasks include order entry, phone and email contact with customers and sales representatives; including processing and administration of international orders.

Key Responsibilities

• Process customer orders received via phone, fax and email; provide pricing and delivery information to customers; including international customers
• Process customer sample orders, MSDS and technical data sheet requests. Check stocks, verify ship dates and troubleshoot as necessary.
• Handle E-commerce activities including but not limited to EDI, Web-enabled order transaction and miscellaneous inquires.
• Reconcile month end consignment accounts.
• Other miscellaneous tasks as directed including daily audits or orders, filling, etc.
• Maintain and update customer master records.
• Maintain accuracy and timeliness of system data to improve business performance and actively participate in business processes such as Sales and Operation Planning.

Qualifications

• Some college preferred, Associates degree desired
• 1-3 years chemical customer service, or minimum 3 years’ experience in customer service
• Working knowledge of international order entry and processing
• SAP experience preferred
• Computer and keyboard proficient in MS Office
• Experience with EDI. Working knowledge of internet and E-commerce
• Professional, service oriented telephone skills
• Prioritization and decision-making skills. Ability to meet deadlines
• Capable of working with little supervision
• Excellent interpersonal skills and ability to work as a team member in a cooperative yet assertive fashion

We offer a competitive salary and benefit plans focused on the well-being of our employees. Benefits include medical, dental, vision, life insurance, disability, flexible spending accounts and 401(k).

As an Equal Opportunity Employer, qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration protected by law.