Customer Service Representative

All Industrial Tool Supply; Huntington Beach (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical insurance coverage

401K/Profit sharing

Generous vacation/holidays/sick leave

Employee discount program

Job summary

All Industrial Tool Supply in Huntington Beach is seeking a Full-Time Customer Service Associate to support order entry, research orders, respond to emails, and assist the sales team. This role offers tremendous growth potential in a fast-paced, customer-focused environment.

You will build relationships with customers, process returns, and help ensure on-time deliveries while working with tools like Excel and NetSuite.

Qualifications

• 2–5 years customer service experience.
• Professional demeanor, strong written and verbal communication.
• Ability to work independently within a team environment.
• Proficiency in writing effective correspondence; Excel experience a plus.
• High school diploma or equivalent.

Responsibilities

• Answer inbound phone calls and emails in a timely manner.
• Process and fulfill customer orders; handle returns.
• Research orders/shipments to resolve issues and provide updates.
• Support outside sales representatives and assist back-end order closing.
• Build customer relationships to drive satisfaction, retention and revenue.

Skills

Customer service

Communication

Time management

Attention to detail

Problem solving

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Oracle NetSuite

Job description

Full-Time Customer Service Associate with tremendous growth potential

About Our Company:

All Industrial Tool Supply is a dynamic, fast-growing distributor of metalworking tools and industrial supplies. Having recently been featured for the second consecutive year on the Inc. 5000 List of Fastest Growing Companies (and recently recognized by the Orange County Business Journal), the company offers tremendous growth opportunities as well as generous benefits package for full-time team members.

At All Industrial Tool Supply, we strive for excellence in all that we do and are passionate about providing our customers with the highest quality of service. We work as a team, care for one another, and are honest and ethical in all dealings. We believe our people are our greatest asset. Therefore, we understand and strive to provide a good work life balance for all our employees. These core values not only characterize what we look for in our employees, they also guide us as an organization. We welcome and encourage creative individuals with innovative ideas who possess the same passion in what we do. We strive to create an environment that is respectful, diverse and excitingly fast-paced.

As a Customer Service Associate in our Huntington Beach location, you will join a premier organization that is passionate about delivering the highest quality service to our customers. You will be tasked with order entry, researching orders/shipments, answering email and other correspondence, and providing sales support where needed. We are looking for bright and energetic individuals who are interested in long-range career growth.

A Day in the Life:

• Answer inbound phone calls.
• Exercise independent judgment while answering inbound calls and responding to emails
• Respond to inquiries from a wide variety of sources (i.e. other team members, vendors, e-commerce, etc.) and provide information in a timely manner
• Process and fulfill orders customer orders
• Process returns
• Resolve customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information
• Consult with other associates to locate the most effective sources of information
• Build customer relationships via exceptional levels of service to ensure customer satisfaction, account retention, and revenue generation
• Support outside sales representatives in various store activities
• Assist sales team with back-end order closing, quote follow up, PO confirmations, etc.
• Contribute to team effort by accomplishing related results as needed; participate in special projects and perform additional duties as required
• Be a brand ambassador for AITS

Minimum Requirements/Qualifications:

The requirements listed below are representative of knowledge, skills, and/or ability. To perform this job successfully, an individual must be able to complete each essential duty in a satisfactory manner and work in a team environment:

• A high school diploma or equivalent
• 2-5 years customer service experience
• Professional demeanor, vibrant personality, and the ability to instill trust in prospects and customers
• Goal-oriented and driven self-starter who can work independently within a team environment and strives to be the best
• Ability to sustain a self-motivated, consistent high level of focus and enthusiasm on a daily basis
• Excellent oral and written communication, active listening, and customer service skills
• Ability to communicate clearly through email, telephone, and in-person
• Proficiency in writing effective correspondence
• Microsoft Office (Esp. Excel) experience is a plus
• Oracle NetSuite experience is a plus
• Industry/distribution experience and metalworking tool knowledge is a plus

What you're good at:

• Maintaining a positive, optimistic attitude with a heavy/challenging workload
• Attention to detail and accuracy
• Organizational skills
• Problem analysis and problem-solving skills
• Time management
• Ability to contribute to our team atmosphere
• Our growth provides tremendous opportunity for advancement
• Commission opportunity
• Frequent company paid lunches and stocked breakroom
• Medical insurance coverage
• 401K/Profit Sharing
• Generous vacation, holiday, and sick leave
• Employee discount program for area attractions, movie tickets, etc.

Think you've got what it takes?

In your cover letter or response, please include an explanation of why your experience is specifically relevant to this role. We want to see your personal style- namely what makes you unique and why you think your next opportunity is here with us. Please note- applicants without a response/cover letter that also addresses the questions below will not be considered.

• What days/times are you available?
• Why might you excel in this position (i.e. why should we give you a chance?)
• What other skills do you bring to the table (A.I., social media, database, ecommerce, Photoshop, etc.)? Please be as descriptive as possible- this will help you stand out.
• Is there anything else that you'd like us to know about yourself (i.e. what makes you unique?)
• Will you consent to a background and drug test prior to employment?

Job Type:

Full-time