Customer Service / Inside Sales

FCX Performance; Santa Ana (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Applied Industrial Technologies is hiring a full-time customer service representative (CSR) focused on theme parks in Santa Ana, CA. You will support the sales team and customers in a fast-paced environment, handling inquiries, quotes, orders, and parts sourcing.

This on-site role runs Monday–Friday 7:00 am to 4:00 pm with great work-life balance and bonus opportunities. The company emphasizes growth, competitive pay, benefits, and a long history of stability and recognition.

Qualifications

• 1+ year customer service or inside sales experience in industrial distribution or parts counter environment.
• Strong attention to detail, accuracy, and multitasking with a sense of humor.
• Excellent written and verbal communication skills, including English grammar.
• High school diploma or equivalent required.
• Must lift up to 50 lbs.
• Mechanical aptitude.
• Proficient in Excel; SAP/ERP experience a plus.
• Valid driver's license and clean driving record.
• On-site work only; relocation not offered; U.S. work authorization required.

Responsibilities

• Customer inquiries, quotes, order processing, expediting / returns
• Sourcing parts
• Assist in generating sales
• Help in the stockroom as needed, deliver orders to customers as needed

Skills

Customer service

Inside sales

Attention to detail

Multitasking

Written communication

Verbal communication

English grammar

Mechanical aptitude

Computer literacy

Education

High school diploma or equivalent

Tools

Excel

SAP/ERP

Job description

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

We are hiring a full-time creative, resourceful customer service representative (CSR) focused on theme parks in Santa Ana, CA. In this role, you will provide professional and timely support to our sales team and customers. As a leading industrial distributor (and Fortune 1000 company), we realize we are only as strong as our dedicated team. Selling millions of industrial products to all types of customers takes special skill and that's where you come in.

This is a full time on-site position, Monday – Friday 7:00 am to 4:00 pm. Great work / life balance!

Why join us?

Applied is listed as one of the World’s Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, are listed as #8 in the top 50 Industrial Distributors for 2024, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!

We offer competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you’d expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc).

The typical estimated hourly rate range for this position and location is $20.00 – 24.00/hr depending on experience. Potential bonus opportunity is tied to location and individual performance and has averaged $200 – 300 per month. No specific amount is guaranteed.

• A LASTING CAREER – Career paths are available in sales, operations, or management throughout the country


• Professional development and training


• Great work / life balance


• Team oriented company culture where it’s called work for a reason but have fun in the process. Customers can hear that in your voice


• Join a local team with company backing

What You’ll Do

In our fast-paced team environment, you will partner with our customers and Account Managers to find products and services, solve customer needs, and build ongoing positive business relationships.

• Customer inquiries, quotes, order processing, expediting / returns


• Sourcing parts


• Assist in generating sales


• Help in the stockroom as needed, deliver orders to customers as needed

Qualifications

• 1+ year customer service or inside sales, mechanical or maintenance experience. Industrial distribution or parts counter environment preferred


• Attention to detail, accuracy, ability to multitask, sense of humor


• Written and verbal communication skills, including English grammar


• High school diploma or equivalent


• Must be able to lift up to 50 lbs.


• Mechanical aptitude


• Computer knowledge including Excel. SAP/ERP experience a plus


• Valid driver's license & clean driving record (MVR)


• This position is not eligible for relocation benefits and is expected to be performed on site.


• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Come for the job. Stay for the career.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.