Customer Service Representative

Probuilt Hawaii; Honolulu (HI); On-site; USD 25,000 - 33,000; Full time

Job summary

ProBuilt Hawaii on Oahu, HI is seeking a Customer Service Representative (CSR) for a full-time, in-person, hourly position. You will be the first point of contact, guiding customers from inquiry to appointment and ensuring they feel informed and supported from the start.

You’ll manage scheduling, data entry in CRM, and coordinating with sales, ops, and field teams to keep the process smooth and customer-focused.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a related role.
• Clear, professional communication and phone presence.
• Comfort with both inbound and outbound calls.
• Familiarity with CRM and scheduling systems.

Responsibilities

• Answer inbound calls and assist customers with questions about roofing services, estimates, appointments, and next steps.
• Make outbound calls to follow up with leads, schedule appointments, and confirm upcoming appointments.
• Gather customer and project information to help qualify incoming leads.
• Schedule roofing inspections, estimates, and service appointments accurately and efficiently.
• Provide friendly, professional, and solutions-focused service during every interaction.
• Enter and maintain accurate customer information, call notes, lead activity, and appointment details in our CRM.
• Follow up on leads and inquiries to prevent opportunities from falling through.
• Coordinate with sales, operations, and field teams so everyone has the information they need.
• Resolve routine questions or concerns and escalate issues when needed.
• Follow established processes, scripts, and service standards while using good judgment.
• Identify common questions or process gaps and share feedback for improvement.
• Support other customer service and administrative tasks as assigned.

Skills

Customer service

Inbound calls

Outbound calls

Scheduling

CRM usage

Clear communication

Education

High school diploma

Tools

CRM software

Job description

ProBuilt Hawaii | Oahu, HI Full-Time | In-Person | Hourly, Non-Exempt

Build a Great Customer Experience With ProBuilt

At ProBuilt, great service starts long before our crews arrive at a job site. It starts with the first phone call.

We’re looking for a Customer Service Representative (CSR) who is friendly, organized, dependable, and confident communicating with customers. You’ll be one of the first people our customers interact with, helping turn inquiries into appointments and making sure customers feel informed and taken care of from the start.

This is a full-time, in-person position on Oahu and a great opportunity for someone who enjoys talking with people, staying organized, and being part of a fast-moving team.

What You’ll Do

As a Customer Service Representative, you’ll help keep our customer experience and scheduling process running smoothly. Your day-to-day responsibilities will include:

• Answering inbound calls and assisting customers with questions about roofing services, estimates, appointments, and next steps.
• Making outbound calls to follow up with leads, schedule appointments, and confirm upcoming appointments.
• Gathering customer and project information to help qualify incoming leads.
• Scheduling roofing inspections, estimates, and service appointments accurately and efficiently.
• Providing friendly, professional, and solutions-focused service during every customer interaction.
• Entering and maintaining accurate customer information, call notes, lead activity, and appointment details in our CRM.
• Following up on leads and customer inquiries to make sure opportunities don't fall through the cracks.
• Coordinating with our sales, operations, and field teams so everyone has the information they need.
• Helping resolve routine customer questions or concerns and escalating issues when additional support is needed.
• Following established processes, scripts, and service standards while using good judgment to create a positive customer experience.
• Identifying common customer questions or process gaps and sharing feedback that can help us improve.
• Supporting other customer service and administrative needs as assigned.

What We’re Looking For

You may be a great fit if you:

• Have previous experience in customer service, a call center, scheduling, administrative support, sales support, or another customer-facing role.
• Communicate clearly and professionally and have a friendly, confident phone presence.
• Are comfortable making both inbound and outbound calls throughout the day.
• Enjoy helping people and can stay professional when navigating customer questions or concerns.
• Are highly organized and able to keep track of calls, appointments, follow-ups, and competing priorities.
• Pay attention to the details and understand the importance of accurate information.
• Are comfortable learning and working in CRM, scheduling, phone, and other computer-based systems.
• Can think on your feet, solve routine problems, and know when something needs to be escalated.
• Are dependable, punctual, and ready to contribute as part of an in-person team.
• Can adapt as processes and business needs evolve.

A high school diploma or equivalent is preferred. Previous roofing, construction, home services, or similar industry experience is a plus, but not required.

Why ProBuilt?

At ProBuilt, we take pride in the work we do and the experience we provide our customers. You’ll join a team where your work directly impacts the customer journey and helps our sales and operations teams succeed.

If you’re someone who likes helping people, communicates well, stays on top of the details, and thrives in a busy environment, we want to hear from you.