Customer Service Representative

Broco Oil Company; Haverhill (MA); On-site; USD 36,000 - 54,000; Full time

Job summary

Broco Oil Company is seeking a Customer Service Representative to be the first point of contact for customers in a busy, people-first environment. You will handle calls, schedule fuel deliveries and service calls, and keep customer accounts up to date.

The role requires a high school diploma or GED and 1–2 years of customer service experience, with a calm, professional demeanor and strong communication skills. Weekend and peak-season extended hours are expected.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience required.
• Calm, professional demeanor with strong communication skills.
• Willingness to work rotating Saturdays and extended hours during peak season.

Responsibilities

• Answer incoming calls and handle customer inquiries.
• Schedule fuel deliveries and service calls.
• Keep customer accounts up to date.
• Inform customers about promotions like Budget and Pre-Buy Programs.
• Process in-person and backup billing payments.
• Help with general office tasks, including filing and preparing paperwork.

Skills

Customer service

Communication skills

Professional demeanor

Education

High school diploma or GED

Tools

Blue Cow

Ignite software

Job description

Overview:

We’re hiring a Customer Service Representative to serve as the first point of contact for our customers. If you’re a strong communicator who thrives in a busy, people-first environment, we want to hear from you.

Key Duties:

• Answer incoming calls and handle customer inquiries
• Schedule fuel deliveries and service calls
• Keep customer accounts up to date
• Inform customers about promotions like Budget and Pre-Buy Programs
• Process in-person and backup billing payments
• Help with general office tasks, including filing and preparing paperwork

What You’ll Need:

Required:

• High school diploma or GED
• 1–2 years of customer service experience
• Calm, professional demeanor with strong communication skills
• Willingness to work rotating Saturdays and extended hours during peak season

Preferred:

• Experience in the fuel industry
• Bilingual in English and Spanish
• Familiarity with Blue Cow and Ignite software

Work Environment:

Office-based with frequent interruptions. Expect occasional visits from children and friendly office pets, including a quiet cat upstairs.

Physical Requirements:

• Regular use of computers, phones, and basic office equipment
• Ability to sit, stand, and work with detail for extended periods