Customer Service Representative

Simco-Ion, Industrial Group; Hatfield Township (PA); On-site; USD 38,000 - 46,000; Full time

Job summary

Simco-Ion, Industrial Group, located in Hatfield Township, Pennsylvania, is seeking a Customer Service Representative to support daily operations and ensure customer needs are met. The ideal candidate will join a dynamic team, managing customer and operational data with precision in a fast-paced environment.

This position involves tasks such as handling inbound calls, processing customer orders, and collaborating with internal teams to maintain accurate workflows. If you are attentive to detail and thrive in multitasking, apply to join us in delivering technology-driven solutions.

Qualifications

• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Experience in customer service and data management.

Responsibilities

• Handle inbound calls and provide appropriate responses to customer inquiries.
• Accurately input customer quotes and sales orders into the system.
• Process and prioritize incoming orders for timely and efficient order entry.

Job description

Company Description Simco-Ion, Industrial Group is the world’s largest manufacturer of static control products, serving a wide range of industries since 1936. The company’s comprehensive product line is built on decades of research, engineering, and real-world field experience. Simco-Ion focuses on delivering solutions that address electrostatic challenges in manufacturing and other technical environments. Team members join an organization known for product performance, reliability, and long‑term customer relationships. This is a place for individuals who are interested in technology‑driven solutions and customer‑focused service.

The Customer Service Representative plays a key role in supporting daily operations and ensuring customer needs are met in a fast‑paced environment. This position is part of a small, dynamic team and is responsible for maintaining the accuracy and integrity of customer and operational data. The role requires strong attention to detail and the ability to manage multiple tasks simultaneously.

Responsibilities include entering, verifying, and managing data with a high level of accuracy and efficiency. The position also contributes to maintaining organizational workflow by supporting routine processes and addressing day‑to‑day operational needs.

Job Duties

• Handle inbound calls and provide appropriate responses to customer inquiries.
• Accurately input customer quotes and sales orders into the system.
• Process and prioritize incoming orders for timely and efficient order entry.
• Follow up with customers to confirm orders and address any changes or updates.
• Manage a high volume of email communication with internal teams and external customers.
• Assist with Return Merchandise Authorization (RMA) processing as needed.
• Generate and distribute order status reports, including backlog/open and open‑order reports.
• Collaborate with the operations team to ensure accurate and timely shipments.
• Coordinate with the finance team to address credit holds and resolve issues related to customer account standing.
• Document processes and perform audits to ensure adherence to ISO compliance standards.

Equal Opportunity Employer Statement & Disclaimer

ITW is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We value the unique perspectives and experiences of our employees and strive to ensure fair treatment and equal employment opportunities at every stage of the employment process. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable laws.

Disclaimer: This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, or skills required. ITW reserves the right to modify, add, or remove duties as necessary. Employment with ITW is at‑will and nothing in this job description should be interpreted as a contract of employment.