Customer Service Representative

Fenningham, Dempster & Coval LLP; Harrisburg (Dauphin County); Remote; USD 10,000 - 60,000; Full time

Job summary

A professional services firm is seeking a Customer Service Representative to enhance customer satisfaction through effective communication and problem-solving skills. Ideal candidates will have experience in transaction-based environments and demonstrate empathy and professionalism in their interactions. This full-time role offers competitive pay and comprehensive benefits, supporting colleagues' wellness and career growth.

Benefits

Affordable medical plan options

401(k) plan with company matching

Tuition assistance

Qualifications

• Experience in a production environment.
• Customer Service experience in a transaction-based environment preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Provide support and information to customers via phone.
• Resolve customer issues effectively to ensure satisfaction.
• Handle multiple tasks in a high-volume call center environment.

Skills

Empathy

Communication

Problem-solving

Computer navigation

Education

High School Diploma or G.E.D.

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

Please note this role will be trained virtual in the EST time zone.

Training: 12 weeks (No PTO) M-F between the hours of 8:00am to 5:00pm EST

Permanent Schedule: M-F between the hours of 8:00am to 5:00pm EST

The role of the Customer Service Representative is to be customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetna's window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the caller's situation is the public's perception of Aetna. We provide a human connection when it is needed most.

Required Qualifications

- Must live in the EST time zone area
- Experience in a production environment.
- Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
- Strong communication and problem-solving skills - Empathy towards customers' needs and concerns
- Strong computer navigation and typing skills
- Ability to manage multiple tasks in a transaction/high volume-based environment

Education

High School Diploma, G.E.D. or equivalent experience

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.