Customer Service Representative

JP Energy Partners; Gurnee (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

A propane service provider in Gurnee seeks a customer service representative to handle customer inquiries, complaints, and provide information about products and services. Candidates must possess at least a high school diploma and demonstrate excellent communication skills. The role involves answering calls, resolving issues, and managing customer files. Work hours are from 10:30 AM to 7:00 PM, ensuring a structured environment in a customer-focused team.

Qualifications

• High School Diploma or Equivalent.
• Excellent verbal, written and communication skills.
• Ability to provide customer service to all levels.

Responsibilities

• Answer incoming calls and respond to customer's requests and inquiries.
• Handle and resolve customer complaints.
• Provide customers with product and service information.
• Store closing and cage to be picked up and equipment issues.
• Route calls to appropriate resources.
• Complete new customer files once cages have been set.

Skills

Excellent verbal, written and communication skills

Customer service

Education

High School Diploma or Equivalent

Job description

Pinnacle Propane Express (PPE), a division of JP Energy Partnersis a full service provider of propane grill cylinders for exchange for retailers and/or distributors. PPE has production facilities, districts, and depots in its marketing areas that refurbish, deliver, and distribute to the retailer. In addition to propane cylinders, PPE provides services such as quality storage cabinets, safety protection, safety and marketing training, and unique marketing branding enabling the retailer to provide point of purchase sales of both exchange and new propane grill cylinders. Currently, PPE services 48 states.

Job Description

Description of Essential Duties:

• Answer incoming calls; respond to customer's requests and inquiries
• Handle and resolve customer complaints
• Provide customers with Product and Service information
• Store closing and cage to be picked up and equipment issues
• Route calls to appropriate resources
• Complete new customer files once cages have been set

Qualifications

Qualifications:

• High SchoolDiploma or Equivalent
• Excellent verbal, written and communication skills
• Provide customer service to all levels

Additional Information

The hours for this position will be 10:30am-7:00pm