Customer Service Representative

PurposeBuilt Brands; Gurnee (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work options

Paid time off

Bonus incentives

401K match

Medical insurance

Dental and vision

Pet insurance

Fitness stipend

Employee discount

Summer hours

Learning membership

Job summary

PurposeBuilt Brands in Gurnee, IL is hiring a Customer Service Representative to handle calls, emails, and purchase orders with accuracy. You will collaborate cross-functionally to fulfill orders and inquiries quickly, maintaining a sense of urgency to meet customer expectations.

The role supports a multi-site team; 1–2 years of CS experience and strong CRM skills are preferred. Flexible work options and a robust benefits package help employees succeed and grow.

Qualifications

• 1–2 years of experience in customer service.
• Time management and multitasking.
• Proactive, takes initiative.
• Ability to work with various teams across the organization.
• Strong organizational skills.
• Excellent verbal communication.
• Proficient with CRM systems.

Responsibilities

• Handles customer calls, emails, correspondence, and POs.
• Obtains necessary information to fulfill critical orders and inquiries.
• Works cross-functionally to ensure timely delivery and updates.
• Maintains accuracy and attention to detail in all tasks.
• Adapts to changing duties while prioritizing quality and customer satisfaction.

Skills

Customer service

CRM systems

Tools

CRM systems

Job description

Who We Are

PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands, including Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Wright’s, Stone Care International, Urnex, Five Star, and Micro-Scientific, are preferred choices among consumers and seasoned professionals alike.

Hybrid- Gurnee, Illinois

Who We Are

PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands, including Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Wright’s, Stone Care International, Urnex, Five Star, and Micro-Scientific, are preferred choices among consumers and seasoned professionals alike.

At PBB, we seek to hire employees who bring a level of engagement, drive, and performance that pushes business forward. We work together and are motivated by positive results, while continuously thriving in a scrappy environment. We believe our greatest assets are the talented and passionate employees who are motivated by our purposeful work. Our company may be 60 years old, but the real growth is just getting started.

The Role

The customer service representative will handle all customer calls, emails, correspondence, and PO’s. The CSR will need to obtain high levels of accuracy and attention to detail. The Customer Service Representative will need to work cross-functionally with other internal team members in order to obtain necessary information to fulfill critical order and consumer inquiries in a time-sensitive manner. In the end, this person must work with a sense of urgency and purpose to ensure quality while meeting consumer and customer expectations.

What You Will Do:

• Supports colleagues and customers in a multi-site environment through email and phone.


• Maintains professionalism and composure in potentially stressful situations while supporting team members and customers.


• Proactively multi-tasks to support customers, order inquires, and assists with the sales team to ensure timely delivery and updates to all.


• Maintains and implements spreadsheets to support orders and prioritization of customers to ensure proper lead times.


• Communicate regularly with team members on orders and customer support.


• Responsible for all order entry and order updates including lead times and tracking information.


• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You Will Bring

• 1-2 years of experience of Customer Service skills


• Successfully implementing time management skills and multitasking


• Proven ability to take initiative.


• Proven ability working with various team members across the corporation.


• Proven ability for organization skills


• Possesses excellent verbal communication skills.


• Can easily navigate computers and CRM systems.


• Uses creativity and ingenuity to find solutions for customers.

Compensation Range

$45,000-$65,000

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job related skills, experience, location, and relevant education or training. Your recruiter can share more about the specifics for each salary range.

Benefits

PBB offers a wide range of benefits because we understand no two employees are the same. We want our employees to feel empowered to set their day up for success, whether that's in the office or remote.

What We Offer

• Flexible work options (fully remote, hybrid, onsite)


• Generous paid time off


• Competitive salaries and bonus incentives


• 401K company match


• Competitive medical, dental, & vision insurance


• Pet insurance


• Annual fitness stipend


• Unmatched employee discount on all products


• Summer Hours


• LinkedIn learning membership

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