Customer Service Representative

Talentify; Gurnee (IL); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible work options

Generous paid time off

401K company match

Medical, dental, & vision insurance

Pet insurance

Annual fitness stipend

Employee discount on products

Summer Hours

LinkedIn learning membership

Job summary

PurposeBuilt Brands in Gurnee, Illinois, is seeking a Customer Service Representative to handle calls, emails, and purchase orders with accuracy and urgency. The role requires collaboration with internal teams to fulfill orders and resolve inquiries in a time-sensitive manner.

The ideal candidate has 1–2 years of customer service experience, strong time management, and good verbal communication. Proficiency with CRM systems and a proactive problem-solving mindset are essential.

Qualifications

• 1–2 years of customer service experience.
• Strong time management and multitasking skills.
• Proven initiative and self-motivation.
• Ability to collaborate across departments.
• Excellent organizational skills.
• Strong verbal communication skills.
• Proficient with CRM systems and standard business software.
• Creative and proactive problem solving for customers.

Responsibilities

• Handles customer calls, emails, and POs in a multi-site environment.
• Maintains professionalism in stressful situations while supporting team members.
• Multitasks to support customers and the sales team for timely delivery.
• Maintains and updates spreadsheets to track orders and lead times.
• Communicates regularly with team on orders and customer support.
• Responsible for all order entry and tracking information.
• Duties may change with or without notice.

Skills

Customer service

Time management

Multitasking

Initiative

Cross-functional collaboration

Organization

Verbal communication

CRM systems

Creative problem solving

Tools

CRM software

Job description

Customer Service Representative

Hybrid- Gurnee, Illinois

Who We Are:

PurposeBuilt Brands, rooted in a legacy dating back to Weiman, stands as a pioneer in crafting top-tier products for specialty surfaces. Our beloved brands, including Weiman, Goo Gone, Green Gobbler, Biokleen, Gonzo, Magic, Wright’s, Stone Care International, Urnex, Five Star, and Micro-Scientific, are preferred choices among consumers and seasoned professionals alike.

At PBB, we seek to hire employees who bring a level of engagement, drive, and performance that pushes business forward. We work together and are motivated by positive results, while continuously thriving in a scrappy environment. We believe our greatest assets are the talented and passionate employees who are motivated by our purposeful work. Our company may be 60 years old, but the real growth is just getting started.

The Role:

The customer service representative will handle all customer calls, emails, correspondence, and PO’s. The CSR will need to obtain high levels of accuracy and attention to detail. The Customer Service Representative will need to work cross-functionally with other internal team members in order to obtain necessary information to fulfill critical order and consumer inquiries in a time-sensitive manner. In the end, this person must work with a sense of urgency and purpose to ensure quality while meeting consumer and customer expectations.

What You Will Do:

• Supports colleagues and customers in a multi-site environment through email and phone.
• Maintains professionalism and composure in potentially stressful situations while supporting team members and customers.
• Proactively multi-tasks to support customers, order inquires, and assists with the sales team to ensure timely delivery and updates to all.
• Maintains and implements spreadsheets to support orders and prioritization of customers to ensure proper lead times.
• Communicate regularly with team members on orders and customer support.
• Responsible for all order entry and order updates including lead times and tracking information.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

What You Will Bring:

• 1-2 years of experience of Customer Service skills
• Successfully implementing time management skills and multitasking
• Proven ability to take initiative.
• Proven ability working with various team members across the corporation.
• Proven ability for organization skills
• Possesses excellent verbal communication skills.
• Can easily navigate computers and CRM systems.
• Uses creativity and ingenuity to find solutions for customers.

Compensation Range:

$45,000-$65,000

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job related skills, experience, location, and relevant education or training. Your recruiter can share more about the specifics for each salary range.

Benefits:

PBB offers a wide range of benefits because we understand no two employees are the same. We want our employees to feel empowered to set their day up for success, whether that's in the office or remote.

What We Offer:

• Flexible work options (fully remote, hybrid, onsite)
• Generous paid time off
• Competitive salaries and bonus incentives
• 401K company match
• Competitive medical, dental, & vision insurance
• Pet insurance
• Annual fitness stipend
• Unmatched employee discount on all products
• Summer Hours
• LinkedIn learning membership