Customer Service Representative

Sandvik; Greenville (NC); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading global engineering company seeks a Customer Service Representative to join their team. This fully remote position offers career growth opportunities and a supportive culture. Responsibilities include managing customer inquiries, order processing, and collaboration with sales. The ideal candidate will have 2-6 years of experience, a relevant degree, and strong problem-solving skills.

Qualifications

• 2-6 years of experience in a customer service role.
• Proficiency in Microsoft Office 365 and ERP systems.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries and ensure high satisfaction.
• Maintain customer records and manage order processing.
• Collaborate with sales for competitive quotations.

Skills

Communication

Problem-Solving

Analytical Tools

Education

Diploma or Bachelor’s degree

Tools

Microsoft Office 365

ERP systems

Power BI

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Fully remote position offering flexibility in your work environment
- Opportunities for career growth and professional development within a global organization
- Supportive company culture that emphasizes values like passion for customers and personal commitment
- Engage in a dynamic and collaborative team atmosphere
- Chance to contribute to innovative projects and initiatives in a leading manufacturing company

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure high levels of customer satisfaction
- Maintain accurate customer records and manage order processing from entry to invoicing
- Collaborate with sales to prepare competitive quotations for customers
- Proactively identify and resolve potential delays using analytical tools
- Manage CRM tasks efficiently while adhering to service level agreements

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and handle multiple priorities effectively

How to Stand Out (Preferred Qualifications):
- Experience with database management and e-commerce platforms
- Familiarity with Power BI or similar data analysis tools
- Demonstrated ability to work in cross-functional teams
- Commitment to continuous improvement and innovation in customer service practices

#CustomerService #RemoteWork #CareerGrowth #Manufacturing #Innovation

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About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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