Customer Service Representative

KFG Insurance Agency - IN; Granger (IN); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

A local insurance agency in Granger is seeking a Personal Lines Customer Service Representative to assist clients with policy updates and everyday service needs. The ideal candidate will possess a Property & Casualty license or be willing to obtain one. Strong communication and organizational skills are essential for this role, along with a positive attitude and team-oriented mindset. This position offers a competitive salary and encourages personal and professional growth.

Qualifications

• Property & Casualty license preferred or willingness to obtain.
• Customer service or office experience preferred.
• Strong communication and problem-solving skills.
• Detail-oriented and organized.
• Positive, team-first attitude.

Responsibilities

• Assist clients with policy changes, billing questions, and coverage updates.
• Respond to client inquiries by phone, email, and in person.
• Support the sales team with policy servicing needs.
• Maintain accurate client records.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Teamwork

Education

Property & Casualty license

Office experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview

Korhorn Financial Group is looking for a Personal Lines Customer Service Representative to support our clients with policy updates, questions, and day-to-day service needs. This role is ideal for someone who enjoys helping others and building lasting relationships.

At Korhorn Financial Group, we believe meaningful work starts with purpose and people. Every day, we help individuals and families navigate important financial decisions with clarity, confidence, and care — and we do it together as a team. Our client-first philosophy shapes everything we do, from thoughtful collaboration to long-term relationships built on trust. If you’re looking for a place where your work truly matters, your voice is valued, and you can grow while making a real impact on others’ lives, you’ll feel at home here.

Responsibilities

• Assist clients with policy changes, billing questions, and coverage updates
• Respond to client inquiries by phone, email, and in person
• Support the sales team with policy servicing needs
• Maintain accurate client records

Qualifications

• Property & Casualty license preferred or willingness to obtain
• Customer service or office experience preferred
• Strong communication and problem-solving skills
• Detail-oriented and organized
• Positive, team-first attitude