Customer Service Representative

Ethos Veterinary Health; Grand Terrace (CA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Paid time off, including vacation, hol

EAP

Pet care discounts

Professional development opportunities

Job summary

Animal Emergency Clinic in Grand Terrace, California is seeking a Customer Service Representative to be the calm, compassionate first point of contact for pet owners during veterinary emergencies. This part-time role supports our Emergency Veterinary team in a fast-paced, walk-in hospital environment.

The ideal candidate has at least one year of experience in a veterinary hospital or client service setting, strong customer service and communication skills, and the ability to multitask under

Qualifications

• At least one year of experience in a veterinary hospital or veterinary client service environment.

Responsibilities

• Welcome clients and pets with compassion, professionalism, and empathy.
• Answer a multi-line phone system, gather information, and communicate urgent concerns to the clinical team.
• Coordinate emergency patient check-in and discharge while maintaining accurate client and patient records.
• Process payments, review estimates, and explain hospital services clearly.
• Communicate wait times and updates to pet owners during emergency visits.
• Partner with Emergency Veterinarians, Veterinary Technicians, Veterinary Assistants and other staff.
• Maintain a clean, organized reception and client service area.
• Adapt quickly to changing priorities and an unpredictable emergency caseload.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Punctuality

Job description

Customer Service Representative – Emergency Veterinary Hospital

$19.00–$21.00/hour (DOE)

Part-time opportunity in Grand Terrace, California

Schedule: Evening, weekend & holiday availability required

Be the calm, compassionate first point of contact for pet owners experiencing a veterinary emergency. Animal Emergency Clinic (AEC) is seeking an experienced Customer Service Representative (CSR) to support clients and our Emergency Veterinary team in a fast-paced, walk-in hospital environment.

This role is ideal for an experienced Veterinary Receptionist, Veterinary Customer Service Representative, Client Service Representative, or Veterinary CSR who is comfortable managing an unpredictable emergency caseload while providing exceptional client service.

Why Join Animal Emergency Clinic

Animal Emergency Clinic in Grand Terrace is an AAHA-accredited emergency veterinary hospital that has served pets and families throughout the Inland Empire for more than 50 years. Currently open overnight on weekdays and 24 hours on weekends, AEC is preparing to expand to 24/7 emergency veterinary services.

Because AEC is a walk-in emergency hospital, we do not schedule appointments. Every shift is different—from critical traumas to urgent medical cases—and our client service team plays an essential role in keeping communication and patient intake organized while supporting pet owners through stressful situations.

In Your Day-to-Day, You Will

• Welcome clients and pets with compassion, professionalism, and empathy.
• Answer a multi-line phone system, gather information, and appropriately communicate urgent concerns to the clinical team.
• Coordinate emergency patient check-in and discharge while maintaining accurate client and patient records.
• Process payments, review estimates, and clearly explain hospital services and processes.
• Communicate wait times, expectations, and updates to pet owners during emergency visits.
• Partner closely with Emergency Veterinarians, Veterinary Technicians, Veterinary Assistants, and other hospital team members.
• Maintain an organized, professional, and welcoming reception and client service area.
• Adapt quickly to changing priorities and an unpredictable emergency caseload.

What You Bring

• At least one year of experience in a veterinary hospital or veterinary client service environment.
• Emergency veterinary hospital or urgent care experience preferred; candidates with general practice veterinary experience will also be considered.
• Strong customer service, client communication, and interpersonal skills.
• Ability to multitask and remain organized in a high-volume, fast-paced emergency hospital.
• Ability to communicate calmly and compassionately with pet owners experiencing stressful or emotionally difficult situations.
• Reliable, punctual, and comfortable working as part of a collaborative veterinary team.
• Passion for animals and commitment to providing an exceptional client experience.

Perks & Benefits

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off, including vacation, holidays, and sick leave
• Employee Assistance Program (EAP)
• Pet care discounts
• Professional development opportunities

Location Highlight

Located in Grand Terrace in California's Inland Empire, Animal Emergency Clinic is conveniently accessible to veterinary professionals throughout Riverside, San Bernardino, Colton, Loma Linda, Redlands, Moreno Valley, Fontana, Rialto, Highland, and surrounding communities.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine—together.

Equal Opportunity Employer

Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.