Customer Service Representative

Pumps and Controls; Grand Prairie (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k) matching

Career growth opportunities

Employee referral program

Paid time off & holidays

Parental leave

FCG University training

Job summary

Pumps and Controls is a wholesale water treatment equipment supplier based in Arlington, Texas. We value fast, accurate order fulfillment and proactive customer support. Join a team focused on expertise, reliability, and strong vendor relations.

As part of Flow Control Group, we offer competitive benefits, career growth, and ongoing training opportunities in a collaborative environment. This role emphasizes customer-first service and efficient cross-functional teamwork in a dynamic market.

Qualifications

• Experience with order entry and ERP systems is desirable.
• Familiarity with shipping processes (UPS/FedEx) and basic LTL freight.
• Strong phone and email communication; customer-focused.
• Willingness to learn about industrial products and applications.

Responsibilities

• Manage daily order entry from phone calls, emails, online orders, and faxed purchase orders.
• Communicate with vendors regarding purchase orders, shipping schedules, and pricing discrepancies.
• Assist customers with product selection based on requirements and needs.
• Support day-to-day customer service to ensure timely and accurate order fulfillment.
• Provide professional communication to customers via phone and email.
• Collaborate with sales, purchasing and warehouse teams to support satisfaction.

Skills

Order entry systems

Shipping familiarity

Phone & email communication

Product knowledge eagerness

Organization & multitasking

Customer-focused mindset

Tools

Epicor Prophet 21

Job description

About Us

Pumps and Controls, is a wholesale water treatment equipment supplier based in Arlington, Texas. Starting out in June, 1986, today–nearly 30+ years later–our company has over 2 million dollars in inventory, we stock so you don’t have to. Pumps and Controls for Your Water Treatment Needs Our customers appreciate our commitment to customer service. We treat each customer’s order as though it were our own. You deserve to be treated with respect, and services these days seems to be a dying art. At Pumps and Controls, we offer you the service you would expect from a professional equipment supplier. We have some of the top knowledgeable staff and products in the industry. Expect the Best from Pumps and Controls Fast lead times and 97% same day shipments. We won’t waste your time. Knowledgeable sales consultants who truly understand your industry and can help with your orders, your questions and your concerns. Our full line of products are available to qualifying distributors at wholesale pricing. We are dedicated to customer service. No matter what, you come first.

Company: Pumps and Controls

Visit our Website: www.pumpstx.com

Responsibilities

• Manage daily order entry from phone calls, emails, online orders, and faxed purchase orders.
• Communicate with vendors and suppliers regarding purchase orders, shipping and delivery schedules, special-order items, and pricing discrepancies.
• Assist customers with product selection based on application requirements and customer needs.
• Support day-to-day customer service activities to ensure timely and accurate order fulfillment.
• Provide professional and responsive communication to customers through phone and email correspondence.
• Work collaboratively with sales, purchasing, and warehouse teams to support overall customer satisfaction.

Qualifications & Experience

• Basic understanding of order entry and data management systems (Epicor Prophet 21 experience is a plus).
• Familiarity with small package shipping processes (UPS/FedEx) and basic LTL freight procedures.
• Strong phone communication skills and professional email writing abilities.
• Ability and willingness to learn about industrial products, applications, and supporting components.
• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
• Positive attitude with a customer-focused mindset.

#pumpsandcontrols
#manycompaniesoneteam
#FCGcareers
#flowcontrolgroup
#FCG-M

Pumps and Controls operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company:

Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits

Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.

Training

FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities

At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you’re just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.