Customer Service Representative

Caliber Collision; Glendale (AZ); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Overtime pay

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is seeking a Customer Service Representative in Glendale, AZ to greet customers and deliver exceptional service while coordinating rental car and tow services. The role requires monitoring daily work volume and collaborating with internal teams to optimize load levels.

The ideal candidate has 1+ year of customer-facing experience, strong communication skills, and the ability to navigate multiple software systems, including MS Office, in a fast-paced shop setting.

Qualifications

• 1+ years of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems, including Microsoft Office.
• Ability to thrive in a fast-paced, collaborative setting.

Responsibilities

• Greet internal and external customers and provide extraordinary service.
• Monitor center work volume and suggest load level adjustments.
• Coordinate rental car and tow company arrangements for one-stop service.
• Maintain knowledge of insurance partner requirements, authorizations, and billing.
• Support team with load level processes and cross-functional communication.

Skills

Customer service

Communication

Multitasking

Tools

Microsoft Office Suite

Job description

Customer Service Representative# Where Purpose and Opportunity Align## Customer Service RepresentativeApply: Glendale, AZ: Full time: Posted Yesterday: R0227753**Service Center**Glendale AZ**JOB SUMMARY** **Caliber Collision** has an immediate job opening for a **Customer Service Representative** to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. **BENEFITS OF JOINING CALIBER*** **Benefits from day one:** Immediately eligible for medical, dental and vision* **Industry Comparable Pay** – Paid weekly and eligible for overtime* **Paid Vacation & Holidays** – Begin accruing day 1* **Career growth opportunities** – We promote from within!* **A career for life -** You’ll gain hands-on experience within a production shop **REQUIREMENTS*** 1+ years of experience within a customer facing environment **ABILITIES/SKILLS/KNOWLEDGE*** Effective verbal and written communication skills* Ability to navigate multiple software systems, i.e., Microsoft Office Suite* Work through competing priorities and adapt easily to a fast-paced environment* Ability to provide personable, friendly customer service to internal and external customers* Ability to work in a collaborative environment By joining **Caliber**, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer**Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**