Customer Service Representative

Caliber Collision; King of Prussia (PA); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Caliber Collision in King of Prussia, PA is seeking a Customer Service Representative to greet customers and provide extraordinary service, both in person and over the phone. The role requires handling multiple software systems, staying organized, and collaborating with teammates in a fast-paced environment.

Ideal candidates have at least 1 year of customer-facing experience and strong verbal and written communication skills, with a focus on accuracy in billing, authorizations, and load-level

Qualifications

• 1+ years of experience in a customer-facing environment.
• Proficient in verbal and written communication.
• Ability to navigate multiple software systems and tools.

Responsibilities

• Greet customers and provide exceptional service to internal and external clients.
• Monitor center workload and advise load level adjustments as needed.
• Coordinate Rental Car/Tow services to provide a one-stop customer experience.
• Maintain knowledge of insurance partner requirements for authorizations, billing and load levels.

Skills

Verbal & written communication

Software systems navigation

Team collaboration

Tools

Microsoft Office Suite

Job description

## Customer Service RepresentativeApply: King of Prussia, PA: Full time: Posted Today: R0224996**Service Center**King Of Prussia**JOB SUMMARY** **Caliber Collision** has an immediate job opening for a **Customer Service Representative** to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. **BENEFITS OF JOINING CALIBER*** **Benefits from day one:** Immediately eligible for medical, dental and vision* **Industry Comparable Pay** – Paid weekly and eligible for overtime* **Paid Vacation & Holidays** – Begin accruing day 1* **Career growth opportunities** – We promote from within!* **A career for life -** You’ll gain hands-on experience within a production shop **REQUIREMENTS*** 1+ years of experience within a customer facing environment **ABILITIES/SKILLS/KNOWLEDGE*** Effective verbal and written communication skills* Ability to navigate multiple software systems, i.e., Microsoft Office Suite* Work through competing priorities and adapt easily to a fast-paced environment* Ability to provide personable, friendly customer service to internal and external customers* Ability to work in a collaborative environment **Caliber** has grown beyond 1700 centers nationwide and features a full range of automotive services, including **Caliber Collision**, one of the nation’s largest auto collision repair provider across 41 states; **Caliber Auto Glass** for glass repair and replacement, **Protech Automotive Services** for mobile diagnostic scanning and calibration, powered by hands-on experts and **Caliber Fleet Services** for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber’s more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day. By joining **Caliber**, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer **Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**