Customer Service Representative

Wolters Kluwer; Georgia; On-site; USD 29,000 - 49,000; Full time

Benefits offered by this job

Bonus

Job summary

Wolters Kluwer in Houston, TX is seeking a Customer Service Representative to support customers, handle inquiries, and process orders. You will work with accounts to assist upgrades and provide product information in a collaborative, fast-paced environment.

You will participate in training, maintain customer records, and ensure quality and compliance. The compensation range is listed for primary location and may vary by factors such as skills and experience.

Qualifications

• Candidate should respond to wide range of inquiries with clarity and professionalism.
• Ability to manage customer relationships and build rapport.
• Proficient at handling moderately complex issues and maintaining records.

Responsibilities

• Respond to a wide range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure satisfaction.
• Adhere to compliance and quality standards.

Skills

Enhanced Communication

Customer Relationship Management

Problem-Solving

Organizational Skills

Product Knowledge

Software Proficiency

QA Understanding

Mentoring

Tools

CRM tools

Job description

Preferred candidate will be located in Houston, TX and able to work M-F 10a-7p CST.

As a Customer Service Representative, you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.

Responsibilities

• Respond to a wider range of customer inquiries.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalated unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

Skills

• Enhanced Communication: Ability to convey information clearly and professionally.
• Customer Relationship Management: Demonstrates ability to build rapport with customers.
• Intermediate Problem-Solving: Can handle moderately complex issues effectively.
• Organizational Skills: Manages time and tasks efficiently.
• Advanced Product Knowledge: Good understanding of multiple product/service features.
• Software Proficiency: Familiarity with CRM tools and databases.
• QA Understanding: Knowledge of quality assurance standards.
• Mentoring: Ability to assist and train new team members.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$29,200.00 - $48,900.00 USD

This role is eligible for Bonus.

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information :

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.