Customer Service Representative

Farmers-Bank-of-Northern-Missour; Gallatin (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Farmers-Bank-of-Northern-Missour is hiring a Customer Service Representative in Gallatin, MO. The full-time role handles in-person and phone inquiries, processes transactions, and supports customers with banking needs.

The position requires strong communication, organizational skills, and confidentiality, with opportunities to assist in various teller duties and daily bank operations.

Qualifications

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Excellent mathematical skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Ability to maintain highest level of confidentiality.

Responsibilities

• Represents the Bank favorably to both current and prospective customers.
• Provides prompt, efficient and accurate service in the processing of transactions.
• Note and verify significant information as required by Bank policy or procedure.
• Ensure that Bank procedures are followed when performing transactions on all equipment.
• Exercise discretion, judgement, and initiative regarding transaction problems and procedures.
• Identify customers’ financial service needs and promote bank products and services to meet those needs.
• Maintain adequate working funds as required by Bank policy; purchase working money supply from vault when needed.
• Verify and balance assigned drawer daily with minimal cash variances.
• Assist in reconciling errors for self and other tellers.
• Issue cashier’s checks, money orders, and bank checks.
• Issue and maintain debit cards following Bank policy.
• Verify that opening and closing procedures are followed.
• Prepare forms for Bank Secrecy Act as needed.
• Answer questions on Bank policies and practices and maintain good customer relations.
• Direct customers to appropriate employees for complex questions.
• Discuss problems related to accounts and refer to supervisor as needed.
• Help coworkers with difficult inquiries while ensuring prompt responses.
• Count, wrap, and bag coins; count and verify currency to sell; manage mutilated currency.
• Balance or assist in balancing the working fund.
• Assist with other bank tasks including statement stuffing, filing, and answering phones.
• Other duties as assigned

Skills

Communication

Organization

Mathematics

Integrity

Customer service

Confidentiality

Education

High school diploma or equivalent

Experience with the public

Job description

Customer Service Representative

Full Time Non-Executive Gallatin, MO, US

LOCATION:Jamesport, MO
POSITION TYPE:Full-Time

The Customer Service Representative is responsible for conducting financial transactions between customers and the Bank both in person and over the phone and handle both routine and complex customer inquiries and problems.

Duties and Responsibilities:

• Represents the Bank favorably to both current and prospective customers.
• Provides prompt, efficient and accurate service in the processing of transactions.
• Note and verify significant information as required by the Bank policy or procedure.
• Ensure that Bank procedures are followed when performing transactions on all equipment.
• Exercise discretion, judgement, and initiative regarding transaction problems and procedures.
• Identify customers’ financial service needs and focus on promoting bank products and services to customers to meet those needs.
• Maintain adequate working funds as required by Bank policy; as necessary, purchase working money supply from vault.
• Verify and balance assigned drawer daily with minimal cash variances.
• Assist in reconciling errors for self and other tellers.
• Issue cashier’s checks, money orders, and bank checks.
• Issue and maintain debit cards following Bank policy.
• Verify that opening and closing procedures are followed.
• May prepare necessary forms for proper completion of Bank Secrecy Act requirement (includes obtaining appropriate documentation from customer/non-customer).
• Receive and answer questions on Bank policies and practices, maintain good customer relations at all times.
• Direct customers to appropriate employees for answers to more complex problems or inquiries.
• Discuss problems related to specific accounts and refer more difficult questions to a supervisor or bank officer.
• Help coworkers with difficult internal problems or customer inquiries/problems while ensuring prompt and courteous responses to customer inquiries.
• Count, wrap, and bag coins. Count and verify currency to sell. Accumulate mutilated currency to be shipped out.
• Balance or assist in balancing the working fund.
• Assist with other bank work as requested including statement stuffing, filing, and answering phones.
• Other duties as assigned

Required Skills/Abilities:

• Excellent written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Excellent mathematical skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Ability to maintain highest level of confidentiality.

Qualifications:

• High school diploma or equivalent is required.
• Previous experience working directly with the public is preferred.