Customer Service Representative

Fountain Hills Chamber; Fountain Hills, Northern (AZ, KY); Hybrid; USD 38,000 - 45,000; Full time

Benefits offered by this job

401k Available

Supplemental Life

Job summary

Fountain Hills Chamber is seeking a reliable Customer Service Representative (CSR) to join our propane services team. You will handle customer calls, schedule deliveries and service visits, and maintain accurate records while processing payments and managing rental agreements.

The role emphasizes strong communication, punctuality, and teamwork in a busy office setting. Occasional Saturday shifts are required during peak season; not a remote position.

Qualifications

• Prior customer service experience is preferred (experience in propane or utility industry a plus).
• Strong attention to detail and organizational skills.
• Excellent phone and communication skills.
• Must have reliable transportation and be punctual.
• Basic computer proficiency (experience with customer account software a plus).
• Ability to work well independently and as part of a team.
• Positive attitude and strong work ethic.

Responsibilities

• Answer incoming phone calls from existing and new customers in a professional, courteous manner.
• Schedule propane deliveries and service calls efficiently.
• Update and maintain accurate customer account information in company systems.
• Process and post customer payments accurately.
• Create and manage rental and lease agreements for propane tanks and equipment.
• Provide outstanding customer service and resolve customer issues or concerns promptly.
• Work collaboratively with drivers, technicians, and other team members to ensure timely service.
• Maintain organized records and documentation.
• Sign up for and work 1–2 Saturday shifts per month during peak season (October–April).

Skills

Phone communication

Attention to detail

Organizational skills

Teamwork

Punctuality

Tools

Customer account software

Job description

Job Summary

We are seeking a reliable and detail-oriented Customer Service Representative (CSR) to join our team in the propane industry. This role involves direct communication with customers, scheduling deliveries and service calls, maintaining accurate account records, and processing payments. The ideal candidate will have excellent phone and interpersonal skills, be punctual, and thrive in a fast-paced environment.

Key Responsibilities

• Answer incoming phone calls from existing and new customers in a professional, courteous manner

Schedule propane deliveries and service calls efficiently

Update and maintain accurate customer account information in company systems

Process and post customer payments accurately

Create and manage rental and lease agreements for propane tanks and equipment

Provide outstanding customer service and resolve customer issues or concerns promptly

Work collaboratively with drivers, technicians, and other team members to ensure timely service

Maintain organized records and documentation

Sign up for and work 1–2 Saturday shifts per month during peak season (October–April)

Qualifications

Prior customer service experience preferred (experience in propane or utility industry a plus)

Strong attention to detail and organizational skills

Excellent phone and communication skills

Must have reliable transportation and be punctual

Basic computer proficiency (experience with customer account software a plus)

Ability to work well independently and as part of a team

Positive attitude and strong work ethic

Working Conditions

Office-based environment

Must be able to sit for extended periods and handle multiple phone calls during busy periods

Occasional Saturday shifts during the heating season

This is not a work from home position

Benefits (available after two full months of employment)

401k Available

Supplemental Life

Qualifications

Prior customer service experience preferred (experience in propane or utility industry a plus)

Strong attention to detail and organizational skills

Excellent phone and communication skills

Must have reliable transportation and be punctual

Basic computer proficiency (experience with customer account software a plus)

Ability to work well independently and as part of a team

Positive attitude and strong work ethic

Working Conditions

Office-based environment

Must be able to sit for extended periods and handle multiple phone calls during busy periods

Occasional Saturday shifts during the heating season

This is not a work from home position