Customer Service Representative

BD; Fort Worth (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company in medical technology offers a remote customer service representative role. You will provide vital support to customers, manage order inquiries, and collaborate with various departments to enhance service quality. This position provides a comprehensive benefits package and opportunities for professional growth within a supportive work environment.

Benefits

Comprehensive benefits package

100% remote work

Opportunities for professional growth

Tuition reimbursement

Company-paid holidays

Qualifications

• Minimum of 1 year of experience in the medical industry or call center/customer service.
• Ability to read and interpret medical supply publications.
• Proficiency in Microsoft Office Applications.

Responsibilities

• Provide timely and accurate information to customers regarding order status.
• Process customer returns per department policies.
• Collaborate with billing department to resolve disputed charges.

Skills

Customer Service

Problem-Solving

Communication

Microsoft Office Applications

Education

High School Diploma or GED

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $21.60 per hour
- Comprehensive benefits package including medical, dental, and vision insurance
- Up to 12 company-paid holidays
- Opportunities for professional growth and development, including tuition reimbursement
- Supportive work culture that encourages collaboration and innovation
- 100% remote work position, allowing for flexibility

What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding order status and product inquiries
- Process customer returns in accordance with established department policies
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Provide feedback to management regarding service failures or customer concerns
- Partner with Sales Representatives to exceed customer service expectations

What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry or call center/customer service
- High School Diploma or general education degree (GED)
- Ability to read and interpret medical supply publications and technical procedures
- Proficiency in Microsoft Office Applications
- Availability to work some evening shifts, weekends, or overtime as needed

How to Stand Out (Preferred Qualifications):
- Experience in the healthcare industry or a related field
- Strong problem-solving skills and ability to manage a variety of variables
- Familiarity with calculating figures such as discounts and commissions

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