Customer Service Representative

Skyservice Business Aviation Inc.; Fort Lauderdale (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) plan with employer match

Health, dental and vision insurance

Life insurance

Paid time off

Job summary

Fontainebleau, a Skyservice Company, Fort Lauderdale, FL is seeking Customer Service Representatives to interact with customers and coordinate service needs in a fast-paced aviation setting.

The role requires excellent communication and customer service skills, with weekend shifts and overtime during peak seasons. Aviation experience is preferred but not required, and basic computer skills are needed to manage logs, invoicing and bookings.

Qualifications

• High school diploma or GED required.
• Aviation experience preferred but not required.
• Intermediate computer skills required.
• Excellent communication skills required.
• Excellent customer service skills required.
• Ability to multitask effectively.
• Strong conflict resolution skills.
• Maintain a professional demeanor and appearance; weekend availability and overtime during peak seasons.

Responsibilities

• Provide high standards service to customers in accordance with Skyservice Business Aviation’s philosophy; ensure efficient and courteous arrivals and departures of customers.
• Ensure communication and coordination between customers, line-service crew and staff.
• Coordinate fueling, catering, car rental, hotel booking and reservations.
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly.
• Answer the general number phone lines and forward calls to the appropriate person.
• Fill out digital forms for new clients and actively promote additional aircraft services and products.
• Respond to customer email inquiries in a timely and courteous manner.
• Complete daily invoicing and data entry for various vendors and customers.
• Contact clients about unpaid or overdue accounts and arrange payment plans; update account info after payments.
• Other duties as assigned.

Skills

Aviation experience

Excellent communication skills

Excellent customer service skills

Intermediate computer skills

Ability to multitask

Strong conflict resolution skills

Weekend availability

Professional demeanor and appearance

Education

High school diploma/GED

Job description

Fontainebleau, a Skyservice Company Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

LOCATION:

Fort Lauderdale, FL

PURPOSE:

Fontainebleau Aviation, a Skyservice company, is accepting applications for Customer Service Representatives. We are an established and successful business aviation company seeking confident, reliable, and friendly Customer Service Representatives. In this role, you will be responsible for interacting with the most important element of our company — our customers. This position involves working rotational shifts including weekends and holidays depending on scheduling needs.

SUMMARY OF RESPONSIBILITIES:

• Provide high standards service to customers in accordance with Skyservice Business Aviation’s philosophy, ensure efficient and courteous arrivals and departures of customers;
• Ensure communication and coordination between customers, lineservice crew and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Maintain, monitor and update the Aircraft Entry Log and advise the lineservice crew accordingly;
• Answer the general number phone lines and forward calls to the the appropriate person;
• Fill out digital forms for new clients and actively promote additional aircraft services and products;
• Respond to customer email inquiries in a timely and courteous manner;
• Complete daily invoicing and data entry for various vendors and customers;
• Contact clients about unpaid or overdue accounts and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made;
• Other duties as assigned.

QUALIFICATIONS AND SKILLS REQUIRED:

• High school diploma/GED required;
• Aviation experience preferred, but not required;
• Intermediate computer skills;
• Excellent communication skills;
• Excellent customer service skills;
• Ability to multitask;
• Strong conflict resolution skills;
• Maintain a professional demeanor and appearance at all times;
• Weekend availability and willingness to work overtime during peak seasons.

OTHER REQUIREMENTS:

• Be at least 18 years of age;
• Legally entitled to work in the United States;
• Must be able to successfully complete and pass pre-employment drug and alcohol testing and other background checks necessary to obtain an airport restricted area pass.

SCHEDULE:

Rotational shift that are 8 to 10 hour in length. Must be available to work weekends and statutory holidays as required.

BENEFITS:

• 401(k) plan with employer match;
• Health, dental and vision insurance;
• Life insurance;
• Paid time off.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

FONTAINEBLEAU, UNA EMPRESA DE SKYSERVICE

Skyservice es líder en aviación ejecutiva en América del Norte. Basados en los principios clave de seguridad y excelencia en servicio, proporcionamos una experiencia de servicio completo que incluye Gestión de Aeronaves, Charter de Aeronaves, Mantenimiento y Venta de Aeronaves desde nuestras Operaciones en Base Fija que abarcan Canadá y Estados Unidos. Las personas y los valores son los activos inseparables que impulsan nuestra dedicación a la Calidad, Seguridad, Respeto, Compromiso y Eficiencia. Estos son los valores fundamentales que nos guían cada día y ayudan a construir nuestra reputación como líderes en servicios de aviación. Skyservice es un equipo dedicado a apoyar y desarrollar a nuestros empleados. Si deseas hacer crecer tu carrera y ampliar tu experiencia, entonces Skyservice es el equipo adecuado para ti.

UBICACIÓN:

Opa-locka, FL 33054

PROPÓSITO:

Fontainebleau Aviation, una empresa de Skyservice, está aceptando solicitudes para Representantes de Servicio al Cliente. Somos una empresa de aviación ejecutiva establecida y exitosa que busca Representantes de Servicio al Cliente seguros, confiables y amigables. En este rol, serás responsable de interactuar con el elemento más importante de nuestra empresa: nuestros clientes. Esta posición implica trabajar en turnos rotativos, incluidos fines de semana y días festivos según las necesidades de programación.

RESUMEN DE RESPONSABILIDADES:

• Brindar un servicio de alta calidad a los clientes de acuerdo con la filosofía de Aviación Ejecutiva de Skyservice, garantizar llegadas y salidas eficientes y corteses de los clientes;
• Asegurar la comunicación y coordinación entre clientes, tripulación de línea y personal;
• Coordinar el suministro de combustible, catering, alquiler de automóviles, reserva de hoteles y reservas;
• Mantener, monitorear y actualizar el Registro de Entrada de Aeronaves y asesorar a la tripulación de línea en consecuencia;
• Responder a las llamadas telefónicas generales y dirigir las llamadas al personal apropiado;
• Completar formularios digitales para nuevos clientes y promover activamente servicios y productos adicionales de aeronaves;
• Responder a consultas por correo electrónico de los clientes de manera oportuna y cortés;
• Completar la facturación diaria y la entrada de datos para varios proveedores y clientes;
• Contactar a los clientes sobre cuentas impagas o vencidas e intentar cobrar o hacer los arreglos de pago apropiados; actualizar la información de la cuenta si se realiza un pago;
• Otras tareas asignadas.

CALIFICACIONES Y HABILIDADES REQUERIDAS:

• Diploma de escuela secundaria / GED requerido;
• Experiencia en aviación preferida, pero no requerida;
• Habilidades informáticas intermedias;
• Excelentes habilidades de comunicación;
• Excelentes habilidades de servicio al cliente;
• Capacidad para realizar varias tareas;
• Fuertes habilidades de resolución de conflictos;
• Mantener un comportamiento y apariencia profesionales en todo momento;
• Disponibilidad los fines de semana y disposición para trabajar horas extras durante las temporadas pico.

OTROS REQUISITOS:

• Tener al menos 18 años de edad;
• Legalmente autorizado para trabajar en los Estados Unidos;
• Debe poder completar con éxito y aprobar pruebas de drogas y alcohol previas al empleo y otros controles de antecedentes necesarios para obtener un pase de área restringida del aeropuerto.

HORARIO:

Turnos rotativos de 8 a 10 horas de duración. Debe estar disponible para trabajar fines de semana y días festivos según sea necesario.

BENEFICIOS:

• Plan 401 (k) con aportación del empleador;
• Seguro médico, dental y de visión;
• Seguro de vida;
• Tiempo libre remunerado.

Skyservice es un empleador que ofrece igualdad de oportunidades y da la bienvenida a solicitudes de todas las partes interesadas. Si por alguna razón no puedes aplicar a través de nuestro portal de empleo, por favor contacta a un miembro de nuestro equipo de Recursos Humanos para recibir una atención especial.