Customer Service Representative

TTM Technologies; Forest Grove (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401K

FSA/HSA

Paid vacation

Holidays

Job summary

TTM Technologies, Inc. in Forest Grove, Oregon is seeking a Customer Service Associate with 1–3 years of experience in manufacturing. You will support order and quote administration, review customer orders, and track jobs from booking through production to ensure on-time delivery.

The role requires strong written and verbal communication, data entry accuracy, and the ability to multi-task in a fast-paced environment. Health benefits and 401(k) options are provided.

Qualifications

• PC literate with Microsoft Office; Oracle ERP knowledge helpful.
• Effective written and verbal communication.
• Ability to make decisions independently within guidelines.
• Self-motivated with efficient time and email management.
• Excellent problem solving and critical thinking.
• Accurate work under tight schedules.
• Strong data input accuracy and attention to detail.
• Excellent organizational skills; multi-task and prioritize.
• Ability to coordinate with many departments and personalities.

Responsibilities

• Support order and quote administration during first year of employment.
• Provide administrative assistance to Senior-level Customer service team.
• Load and provide feedback on standard quotes and orders.
• Review customer purchase orders, fab drawings and specifications.
• Track job orders from booking through manufacturing.
• Communicate with manufacturing departments to resolve on-time delivery and quality issues.
• Contribute to team effort by achieving goals.
• Meet or exceed transactional and quality goals.
• Provide timely responses to commonly asked questions.

Skills

Microsoft Office

Written & Verbal Communication

Time Management

Problem Solving

Attention to Detail

Data Entry

Multi-tasking

Tools

Oracle ERP

Job description

TTM Technologies, Inc. – Publicly Traded US Company, NASDAQ (TTMI) – Top-5 Global Printed Circuit Board Manufacturer

About TTM

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency( “RF” ) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards( “PCB”s ). TTM stands for time-to-market, representing how TTM’s time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market.

Additional information can be found at www.ttm.com

Scope:

Duties and Responsibilities:

• Support order and quote administration during first year of employment with limited support
• Provide administrative assistance to Senior-level Customer service team
• Able to load and provide feedback on standard quotes and orders
• Review customer purchase orders, fab drawings and specifications
• Track job orders from booking through manufacturing
• Communicate with manufacturing departments to resolve on time delivery and quality issues
• Contributes to team effort by accomplishing goals as defined
• Able to meet or exceed transactional and quality goals
• Provides timely response to commonly asked questions

Essential Knowledge and Skills:

• PC literate – Microsoft Office Software, Oracle ERP knowledge helpful.
• Effective Written and Verbal Communication Skills
• Ability to make decisions independently within guidelines provided.
• Self-motivated with efficient time and email management skills
• Excellent problem solving, critical thinking and decision making skills
• Must perform accurate work under the pressures of tight schedules.
• Ability to input data with a high accuracy rating, and strong attention to detail
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Ability to coordinate and work effectively with many different departments, companies and personalities

Education and Experience:

• 1 - 3 years’ customer service experience, preferably in a manufacturing environment

_ Compensation and Benefits: _

TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire.

Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, TTM provides a reasonable range of compensation for roles that may be hired in New York, California and Colorado. For California-based roles, compensation ranges are based upon specific physical locations.

_ Export Statement: _
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition ofForeign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.