Customer Service Representative

Ritchie Bros.; Flint (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

15 days PTO per year

Job summary

RB Global is seeking a Customer Service Representative to support branches and service centers with a strong emphasis on delivering an outstanding customer experience through multiple communication channels.

The role requires excellent interpersonal skills, a proactive team mindset, and the ability to manage tasks independently in a fast-paced environment. This position is based on site in Flint, MI and includes standard benefits and a supportive team culture.

Qualifications

• Ability to communicate comfortably with customers.
• Team player who assists peers.
• Digital literacy and basic computer skills.
• Strong time management and organizational skills.
• Positive, customer-focused attitude.

Responsibilities

• Provide customer support via mail, phone, and in person.
• Process orders and enter data into internal systems.
• Reference pricing and delivery information to customers.
• Respond to questions and requests from customers.
• Set up and maintain customer records.
• Perform clerical duties and word processing as needed.
• Prepare paperwork for auction days and secure approvals.
• Assist with additional office duties as required.

Skills

Communication with customers

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

About Us

IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

• RB Global full-time employees are offered medical, dental, vision, and basic life insurances.
• Employees will also receive 15 days of PTO each year.

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

H ere at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

Qualifications

• Ability to communicate comfortably with customers
• A phenomenal teammate, willing to assist your peers
• Digital literacy
• Time management skills
• Positive attitude
• Ability to work independently
• Strong interpersonal skills
• Professional and clean appearance