Customer Service Representative

Pacific West Site Services, Inc.; Fayetteville (GA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Comprehensive benefits

Team-oriented environment

Job summary

SBM Management Services, LP in Fayetteville, GA is seeking a Customer Service Representative to support daily janitorial operations and ensure clean, safe facilities.

The role involves performing assigned cleaning duties, operating cleaning equipment, reporting incidents, and following all safety policies. Strong communication and the ability to work in a team are essential.

Training is provided; no specific education required; bilingual is a plus, with potential for advancement within SBM.

Qualifications

• No specific education requirement; 3-6 months training or experience preferred.
• A valid driver's license may be required depending on business needs.
• Forklift certification may be required.
• Bilingual a plus; strong reading and writing skills.
• Ability to read and interpret instructions, procedures, manuals and other documents.

Responsibilities

• Perform janitorial duties and daily cleaning tasks.
• Operate motorized cleaning equipment as assigned.
• Maintain clean and safe work areas and report hazards.
• Follow safety rules, procedures and company policies.
• Work cooperatively with team and supervisors; cover during staff shortages.

Skills

Bilingual

Verbal communication

Written communication

Reading instructions

Tools

Cleaning equipment

Job description

# Title:
Customer Service Representative

Job Description:

Job Overview

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

Roles & Responsibilities

To perform this job successfully and safely, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Operate motorized cleaning equipment
- Maintain daily upkeep of assigned area
- Report incidents and hazardous conditions to supervisor
- Comply with safety rules, policies, and procedures
- Perform work assignments in a team with other employees
- Perform repetitive tasks
- Maintain clean work area
- Follow all protocols, company procedures, policies, and rules
- Take direction and respond to supervision
- Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
- Fill in during staff shortage
- Support shift lead in completing punch-list items
- Use proper personal protective equipment
- Present a professional appearance and conduct
- Understand customer service and satisfaction
- Understand reporting systems, and of the environment

Qualification

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/ or Experience: No specific education requirement, 3-6 months training or experience preferred; or equivalent combination of education and experience.

Certificates, Licenses, Registrations: A valid driver's license may be required for this position based on business needs. Employees required to drive as part of their job duties must maintain an acceptable Motor Vehicle Record (MVR) and meet company driving eligibility requirements. Completed all safety and task training certification. May be required to be forklift certified.

Knowledge, Skills, and Abilities:

Bilingual a plus

Ability to read and interpret instructions, procedures, manuals, and other documents

Strong verbal and written communication skills.

Knowledge of cleaning methods and equipment and willing to share with team.

Knowledge of the upkeep and care of the cleaning equipment.

Knowledge of cleaning compounds and chemicals, and their safe, efficient use.

Supervisory Responsibilities

This position has no supervisory responsibilities.

- Physical Demands & Work Environment
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Shifts and Compensation

Sunday- Thursday:6am- 2:30pm

Thursday - Monday 6am- 2:30pm

Tuesday - Saturday 6am- 2:30pm

$15.50-$16.50 per hour

Sunday - Thursday 2pm- 10:30pm

Thursday - Monday 2pm- 10:30pm

$15.50-$16.50 per hour

Benefits:

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:

www.sbmmanagement.com/careers Careers – SBM

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.