Customer Service Representative

LaSalle Network; Elgin (IL); On-site; USD 45,000 - 50,000; Full time

Job summary

A growing manufacturer is seeking a Customer Service Representative to manage orders, ensure accuracy, and facilitate communication. The ideal candidate will be highly organized, detail-oriented, and possess excellent customer service skills. This full-time role offers competitive compensation and opportunities for growth.

Qualifications

• 3+ years of customer service or order management experience, manufacturing industry preferred.
• Strong communication and coordination with multiple teams.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Process and manage orders received from the sales team.
• Serve as the primary point of contact for order inquiries and issue resolution.
• Coordinate with production and logistics teams for smooth order processing.

Skills

Organizational skills

Communication skills

Problem-solving skills

Attention to detail

Multitasking

Tools

CRM

Job description

This range is provided by LaSalle Network. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$45,000.00/yr - $50,000.00/yr

We have partnered with a growing manufacturer, who is seeking a Customer Service Representative to join their team. This role is responsible for managing orders from the sales team, ensuring accuracy, efficiency, and seamless communication between departments. The ideal candidate is highly organized, detail-oriented, and committed to providing excellent customer service.

Customer Service Representative Responsibilities:

• Process and manage orders received from the sales team, ensuring accuracy and timely fulfillment
• Serve as the primary point of contact for order inquiries, status updates, and issue resolution
• Coordinate with production, shipping, and logistics teams to ensure smooth order processing
• Maintain detailed and accurate records in the company's ERP system
• Handle customer communications via phone and email, providing professional and timely support
• Work closely with sales and operations to address any order-related concerns
• Assist with inventory checks and product availability updates

Customer Service Representative Requirements:

• 3+ years of customer service or order management experience (manufacturing industry preferred)
• Proficiency in CRM
• Strong communication skills and ability to collaborate with multiple teams
• High attention to detail and problem-solving skills
• Ability to multitask and work in a fast-paced environment

If you thrive in a collaborative environment and have a passion for delivering excellent customer service, we'd love to hear from you!

Thank you,

Ashly Wheatland
Project Manager
LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Manufacturing

• Industries

  Consumer Services

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