Customer Service Representative

Ellsworth Corporation; El Paso (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading distributor of specialty chemicals is seeking a Customer Service Representative in El Paso, TX. The role involves processing customer requests and collaborating with internal teams. Candidates should have over 3 years of customer service experience and strong keyboarding skills. This position offers competitive pay and a comprehensive benefits package including health insurance and a bonus plan.

Benefits

Competitive wage

Bonus plan

Comprehensive benefits package

401(k)

Paid Time Off

Wellness Program

Qualifications

• 3+ years of professional customer service experience.
• Ability to type approx. 45+ words per minute.
• Experience navigating and utilizing corporate websites.

Responsibilities

• Processes incoming requests via chat, phone, web, or CRM.
• Works with internal teams for customer updates.
• Executes customer sample requests and processes order updates.

Skills

Customer service experience

Keyboarding skills

Teamwork

Education

High School diploma

Associate's degree preferred

Tools

CRM platforms

Microsoft Dynamics

Excel

SharePoint

MS Teams

Job description

Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer, is seeking a Customer Service Representative at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in El Paso, TX.

This is an exciting time to be a part of Ellsworth, come join our team! Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries.

You will drive the customer experience. You will process incoming transactional customer requests with a strong sense of urgency/accountability.

Responsibilities

• Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA's) proficiently without regular assistance
• Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates
• Follows detailed contract review/audit guidelines on order entry
• Executes customer sample requests and processes order updates and changes

Perks & Benefits

As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more.

Qualifications

• 3+ years of professional customer service experience.
• High School diploma or equivalency required. Associate's degree preferred.
• Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute
• Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems
• Basic to intermediate excel skills preferred
• Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred
• Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred
• Consistently demonstrates approachability with team members and is team oriented.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.