Customer Service Representative

PLACE; Draper (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Vacation and sick leave

Paid holidays

Health, vision, dental insurance

401(k) match

Stock option grants

Stock purchase plan

Job summary

PLACE is seeking a Customer Service Representative, L2, in a fast-paced tech environment to partner with the Executive Director of Operations on complex issues and adoption strategies.

You’ll act as a product expert, resolve issues, and help customers feel confident and cared for while contributing to process improvements and knowledge sharing.

Qualifications

• High school diploma or equivalent required; college coursework preferred.
• 2–3 years customer service experience in SaaS/tech preferred.
• Strong communication and ability to train or present to customers.

Responsibilities

• Serve as a primary point of contact for inbound customer inquiries via phone, email, and chat, delivering timely and professional responses aligned with service standards.
• Troubleshoot and resolve intermediate‑level product, software, and data issues; escalate complex matters with thorough documentation.
• Guide customers through software setup, configuration, and product features; lead onboarding and training sessions.
• Identify customer needs and offer solutions, monitor churn indicators, and reinforce product value.
• Maintain CRM records; document recurring issues and escalation patterns for team reporting.

Skills

Customer service

Troubleshooting

CRM tools

Communication

Education

High school diploma

Associate degree preferred

Tools

CRM systems

Microsoft Office

Job description

Your Opportunity

At Landvoice, part of the PLACE family of companies, we build the tools that give real estate professionals an edge — putting high-quality data, prospecting software, and lead intelligence into the hands of agents who are ready to win. As a growing technology company powering the future of real estate, our standards are high, our team moves fast, and our commitment is to deliver the best work of our lives.

Your Opportunity

At Landvoice, part of the PLACE family of companies, we build the tools that give real estate professionals an edge — putting high-quality data, prospecting software, and lead intelligence into the hands of agents who are ready to win. As a growing technology company powering the future of real estate, our standards are high, our team moves fast, and our commitment is to deliver the best work of our lives.

This is YOUR CHANCE to be the person our customers count on. As our Customer Service Representative, L2, you will partner with the Executive Director of Operations and cross‑functional teams to resolve complex customer issues, drive product adoption, and raise the bar on what great support looks like. If you thrive in a fast‑paced environment, love solving real problems for real people, and believe that exceptional service is a competitive advantage, this is your PLACE.

Who Develops You

Team Lead of Customer Service

What You're Great At

You are more than a support rep — you are a product expert and a trusted advisor. You listen carefully, diagnose quickly, and communicate solutions in a way that makes customers feel confident and cared for. You hold yourself accountable to outcomes, not just activity, and you notice patterns others miss. You take ownership from first contact through resolution, and you bring that same energy to helping your L1 teammates grow. Detail‑oriented, curious, and adaptable — you are exactly who our customers need on the other end of the line.

What You'll Do

• Serve as a primary point of contact for inbound customer inquiries via phone, email, and chat, delivering timely and professional responses aligned with service standards.
• Troubleshoot and resolve intermediate‑level product, software, and data issues; escalate complex matters to the appropriate team with thorough documentation.
• Guide customers through software setup, account configuration, and product features; lead structured onboarding and training sessions to drive platform adoption and confidence.
• Proactively identify customer needs and offer relevant solutions, staying alert to churn indicators and opportunities to reinforce product value.
• Maintain accurate and complete CRM records of all customer interactions; document recurring issues and escalation patterns to support team reporting and quality review.
• Consistently meet or exceed performance metrics including response time, resolution rate, customer satisfaction scores, and QA standards.
• Partner cross‑functionally with Product, Sales, and Operations to surface customer feedback, flag product issues, and contribute to process improvement.
• Stay current on product updates, new features, and real estate industry trends; apply that knowledge to better serve customers and contribute to internal knowledge resources.
• Support peer development by sharing product knowledge, best practices, and customer handling techniques with L1 team members.
• Other duties as assigned.

What You Bring

• High school diploma or equivalent required; Associate's degree or some college coursework preferred.
• 2–3 years of customer service experience required, with at least 1 year in a SaaS, technology, or subscription‑based environment strongly preferred.
• Demonstrated ability to troubleshoot intermediate product or software issues and communicate solutions clearly to non‑technical users.
• Experience conducting customer training or product walkthroughs, in person or remotely.
• Availability Monday through Friday, day shift (required).
• Strong verbal and written communication skills with a professional, customer‑first tone across all channels.
• Intermediate to advanced proficiency in Microsoft Office; comfortable learning and navigating new software platforms and CRM tools.
• Analytical mindset with the ability to identify patterns in customer issues and recommend process or product improvements.
• Results‑oriented with a track record of meeting or exceeding performance targets in a metric‑driven environment.
• High degree of personal accountability and a collaborative, positive attitude in a fast‑paced, growing organization.

Salary:

$20-23/hour, depending on experience

Why PLACE

We believe people do their best work when they're trusted, supported, and surrounded by others who are equally driven. Our competitive benefits include vacation/sick leave and paid holidays, comprehensive insurance coverage (health, vision, dental), a 401(k) match, stock option grants, and a stock purchase plan. Every team member is an owner, building the PLACE they are proud to call "my company."