Customer Service Representative

Sleep Management, LLC dba Viemed; DeKalb (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare services provider seeks a Customer Service Representative in DeKalb, IL. You will provide exceptional customer service, collaborate with the patient care team, and maintain a welcoming retail environment. Ideal candidates should have strong customer service skills and teamwork abilities. This is a full-time position.

Qualifications

• Proven experience in providing exceptional customer service.
• Ability to accurately input customer data into systems.
• Strong collaboration skills to work effectively with teams.

Responsibilities

• Greet and assist walk-in patients, offering tailored recommendations.
• Maintain a clean and organized retail environment.
• Collaborate with the Patient Care Technician team to manage calls.
• Input customer demographic information accurately.
• Support the overall efficiency of the team.

Skills

Exceptional Customer Service

Data Entry

Team Collaboration

Job description

Sleep Management, LLC dba Viemed

Customer Service Representative

Job Category: Lehan Drugs, Inc.

Requisition Number: CUSTO002800

Full-Time

Key Responsibilities

• Provide Exceptional Customer Service: Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Maintain a Welcoming and Organized Retail Environment: Ensure the showroom floor is well-maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Collaborate with Patient Care Team: Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Accurate Data Entry: Input customer demographic information into the Brightree system for new walk-in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Team Support: Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.