Customer Service Representative

Patterns-India®; De Soto (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Patterns-India® in Kansas seeks a detail-oriented purchasing clerk to manage requisitions, create POs, and track supplier deliveries, supporting inventory control and ensuring accurate order records.

You will interact with vendors and internal teams to resolve discrepancies, optimize stock levels, and maintain timely procurement processes in a manufacturing environment.

Qualifications

• Requires a high school diploma or equivalent.
• Strong computer skills and ability to learn new software.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Good written and verbal communication skills.
• Basic mathematical and data-entry skills.
• Ability to work independently and manage multiple tasks.
• Strong customer service and problem-solving abilities.
• Familiarity with ERP and inventory systems is a plus.

Responsibilities

• Create and process purchase requisitions and purchase orders for required products and materials.
• Track orders and follow up with vendors to ensure timely delivery.
• Monitor existing orders and coordinate expedited or delayed shipments as needed.
• Enter and update received orders in the inventory management system.
• Review inventory levels and assist with stock replenishment recommendations.
• Communicate with vendors and customers regarding order status, delivery schedules, and product availability.
• Assist with invoice reconciliation and resolve purchase order or accounts payable discrepancies.
• Research vendors and product options to support quality, pricing, and delivery requirements.
• Coordinate returns or replacements for damaged, defective, excess, or expired inventory.
• Maintain accurate purchasing, inventory, and order records.
• Support inventory reporting, performance metrics, and cost-saving initiatives.
• Collaborate with on-site Storeroom Attendants and follow established safety and operating procedures.
• Maintain a clean, organized, and professional work environment.
• Perform other duties as assigned.

Skills

Computer skills

Organizational skills

Attention to detail

Written and verbal communication

Data entry

Independent work

Customer service

Problem solving

Education

High school diploma

Bachelor's degree

Tools

Microsoft Office

ERP systems

SAP

Infor SX.e

Inventory systems

Job description

• Create and process purchase requisitions and purchase orders for required products and materials.
• Track orders and follow up with vendors to ensure timely delivery.
• Monitor existing orders and coordinate expedited or delayed shipments as needed.
• Enter and update received orders in the inventory management system.
• Review inventory levels and assist with stock replenishment recommendations.
• Communicate with vendors and customers regarding order status, delivery schedules, and product availability.
• Assist with invoice reconciliation and resolve purchase order or accounts payable discrepancies.
• Research vendors and product options to support quality, pricing, and delivery requirements.
• Coordinate returns or replacements for damaged, defective, excess, or expired inventory.
• Maintain accurate purchasing, inventory, and order records.
• Support inventory reporting, performance metrics, and cost-saving initiatives.
• Collaborate with on-site Storeroom Attendants and follow established safety and operating procedures.
• Maintain a clean, organized, and professional work environment.
• Perform other duties as assigned.

Key Responsibilities

• Create and process purchase requisitions and purchase orders for required products and materials.
• Track orders and follow up with vendors to ensure timely delivery.
• Monitor existing orders and coordinate expedited or delayed shipments as needed.
• Enter and update received orders in the inventory management system.
• Review inventory levels and assist with stock replenishment recommendations.
• Communicate with vendors and customers regarding order status, delivery schedules, and product availability.
• Assist with invoice reconciliation and resolve purchase order or accounts payable discrepancies.
• Research vendors and product options to support quality, pricing, and delivery requirements.
• Coordinate returns or replacements for damaged, defective, excess, or expired inventory.
• Maintain accurate purchasing, inventory, and order records.
• Support inventory reporting, performance metrics, and cost-saving initiatives.
• Collaborate with on-site Storeroom Attendants and follow established safety and operating procedures.
• Maintain a clean, organized, and professional work environment.
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Strong computer skills and the ability to learn new software systems.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Good written and verbal communication skills.
• Basic mathematical and data-entry skills.
• Ability to work independently and manage multiple tasks.
• Strong customer service and problem-solving abilities.

Preferred Qualifications

• At least 1 year of experience in purchasing, procurement, or a related field.
• Experience creating and tracking purchase orders.
• Familiarity with SAP, Infor SX.e, ERP, or inventory management systems.
• Experience with vendor management, order processing, or invoice reconciliation.
• Experience in a manufacturing, industrial, warehouse, or storeroom environment.
• A bachelor's degree in Business, Finance, Supply Chain Management, or a related field is preferred but not required.