Customer Service Representative

BD; Dallas (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

BD is seeking a remote Customer Service Representative in the Medical Technology sector. The ideal candidate will provide support for customers, manage orders, and collaborate with internal teams. A comprehensive benefits package is offered, along with opportunities for career growth within the organization.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Access to tuition reimbursement

Employee assistance programs

Qualifications

• Minimum of 1 year experience in medical industry or call center/customer service.
• Ability to read and interpret medical publications.
• Proficient in Microsoft Office.

Responsibilities

• Provide information to customers regarding their order status.
• Process customer returns according to policies.
• Resolve disputed billing charges with the Medical Billing department.

Skills

Customer Service

Problem Solving

Microsoft Office Applications

Education

High School Diploma or GED

Job description

Employer Industry: Medical Technology

Why consider this job opportunity:
- Salary up to $21.60 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package, including medical, dental, and vision insurance
- Supportive work environment that values employee contributions and development
- Access to tuition reimbursement and employee assistance programs
- 100% remote work opportunity, providing flexibility in your work environment

What to Expect (Job Responsibilities):
- Provide timely and accurate information to customers regarding their order status and product information requests
- Process customer returns according to established department policies and procedures
- Collaborate with the Medical Billing department to resolve disputed billing charges
- Provide feedback to Customer Service Management regarding service failures or customer concerns
- Partner with Sales Representatives to meet or exceed customer service expectations

What is Required (Qualifications):
- Minimum of 1 year of experience in the medical industry or call center/customer service
- High School Diploma or general education degree (GED)
- Ability to read, analyze, and interpret medical supply publications and technical procedures
- Proficiency in Microsoft Office Applications
- Ability to work some evening shifts, weekends, or overtime as needed

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare-related customer service role
- Strong problem-solving skills and ability to manage a variety of variables
- Familiarity with medical billing processes

#MedicalTechnology #CustomerService #RemoteWork #CareerGrowth #HealthcareJobs

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