Customer Service Representative

Dover-Corporation; Cypress (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Wellness programs

Flexible spending accounts

Paid time off

Employee discounts

Career development

Job summary

OK International is a global manufacturer of electronic benchtop tools and precision dispensing solutions with facilities in Cypress, CA. The Sales team seeks a proactive professional to handle sales administration, customer service, data input and CRM tasks, building long-term customer and distributor relationships while ensuring service excellence.

You will support external sales teams, manage customer inquiries, and help optimize processes to meet customer expectations and deadlines.

Qualifications

• 2+ years experience in Customer Service.
• Strong organizational skills with the ability to prioritize tasks efficiently while managing time effectively.
• Comprehensive computer application skills – Microsoft Office including Microsoft Project.
• Excellent oral and written skills.
• Exceptional customer service skills with a friendly attitude and professional demeanor.

Responsibilities

• Proactively call and respond to incoming calls from prospective and established customers and provide information about products and services to develop opportunities.
• Recommend additional products or services to meet customer needs.
• Responds to customer requests and questions regarding service, products, and account information.
• Analyze and rectify customer concerns using established procedures.
• May use computer to access and/or update customer records.
• Follow up leads and contact new customers to qualify leads and develop opportunities.
• Review company and/or customer records to identify prospect lists.
• Provide support for the External Sales Teams.
• Use computer to produce reports and documents.
• Monitor customer requirements to ensure on-time delivery or advise of changed due dates.
• Communicate schedules and deadlines to all customers.
• Oversee administrative procedures for assigned area.
• Act as an administrative liaison with internal and external sources.

Skills

Organizational skills

Microsoft Office

Analytical skills

Oral & written communication

Customer service

Tools

Microsoft Office

Microsoft Project

Job description

OK International is a global manufacturer of electronic benchtop tools and precision dispensing solutions worldwide. We have two major product lines: Metcal electronics bench tool solutions and Techcon dispensing Systems. We have facilities in Cypress California (US), Chandlers Ford (UK) and Shenzhen (China) supporting our customers worldwide. The OK International Team is dedicated at putting customers first, having an entrepreneurship mindset, innovative culture, cultivating relationships and never compromising on integrity. Welcome to our team! OK International is part of the Dover Engineered Products segment of the Dover Corporation. Dover is a diversified global manufacturer with annual revenue of over $7 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments: Engineered Products, Fueling Solutions, Imaging & Identification, Pumps & Process Solutions and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV."

Job Summary

Working as a critical part of the Sales team, this person will have a varied role including sales, marketing, data input, data cleansing, customer relationship management, customer services and sales administration. Key responsibilities include building solid, long-term relationships with our customers and distributors, maintaining the company’s reputation by constantly and consistently meeting and exceeding the customer’s expectations, as well as communicating customer feedback to help constantly improve our service.

Responsibilities

• Proactively call and respond to incoming calls from prospective customers and established customers and provide information about products and services to develop opportunities by assisting them in determining appropriate products or services to purchase.
• Recommend additional products or services to meet customer needs.
• Responds to customer requests and questions regarding service, products, and account information.
• Analyses and rectifies customer concerns using established procedures.
• May use computer to access and/or update customer records.
• Follow up leads and contact new customers to qualify the leads and develop opportunities.
• Review company and/or customer records to identify prospect lists.
• Provide support for the External Sales Teams.
• Uses computer to produce reports and other documents.
• Follows general instructions for desired format of work.
• Monitors customer requirements to ensure on-time delivery or to advise of changed due dates.
• Communicates schedules and deadlines to all customers.
• Oversees administrative procedures and processes for assigned area.
• Will need to use own judgment in completing some activities but within set guidelines under general supervision.
• Act as an administrative liaison with internal and/or external sources.
• May receive incoming telephone calls for a department or organization, obtains caller's name, and forwards call to appropriate person or takes a message.

Qualifications

• 2+ years experience in Customer Service.
• Strong organizational skills with the ability to prioritize tasks efficiently while managing time effectively.
• Comprehensive computer application skills – Microsoft Office including Microsoft Project.
• Strong analytical, time management and organizational skills with ability to be detail oriented as well as strategic.
• Excellent oral and written skills.
• Exceptional customer service skills with a friendly attitude and professional demeanor.

Pay Range

USD 18 - 23 Hourly This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

Benefits

• A 401(K) Savings Plan With Employer Contributions
• Medical, Dental And Vision Insurance
• Wellness Programs
• Health Savings Account, Health Care And Dependent Care Flexible Spending Accounts
• Company Paid Short-Term Disability And Long-Term Disability
• Company Paid Employee Basic Life And Ad&D Insurance
• Supplemental Employee And Dependent Life Insurance
• Optional Accident, Hospital Indemnity And Critical Illness Insurance
• Adoption, Surrogacy, And Fertility Benefits And Assistance
• Commuter Benefits
• Parental, Military, Jury Duty, And Bereavement Leaves Of Absence
• Paid Time Off, Including 10 Paid Holidays Per Calendar Year, 120 Paid Vacation Days For Salaried Positions And 80 Paid Vacation Days For Hourly Positions Annually, 40 Paid Sick Leave Hours Frontloaded Annually On January 1St Or As Provided Under State And Local Paid Sick Leave Laws, Business Travel Services
• Employee Discounts
• An Employee Assistance Program That Includes Company Paid Counseling Sessions And Legal Services

Eligibility For Benefits Is Governed By Applicable Plan Documents And Policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.