Customer Service Representative

Associated Materials Innovations; Cuyahoga Falls (OH); On-site; USD 23,866 - 33,992; Full time

Job summary

Associated Materials in Ohio is seeking a driven Customer Service Representative to be the frontline for customers and ensure issues are resolved to completion. You’ll advocate for customers, provide pricing and technical info, and collaborate with the Territory Sales Managers to maintain strong relationships.

Ideal candidates bring 3+ years of experience, a proactive attitude, and relentless follow-through.

Qualifications

• 3+ years customer service experience required.
• Must be hardworking and energetic with the ability to handle a large volume of calls.
• Deadline & detail oriented.
• Strong communication and follow-through skills.
• Professional phone and email etiquette.
• Ability to react well under pressure.
• Must be dependable, with a strong sense of urgency.
• Demonstrate the Associated Materials Core Behaviors: Customer Focus, Results Oriented, Leader of Positive Change, Precision, Business Acumen, Problem Solving, Initiative, Effective communicator, Job Knowledge; Salesforce and AS400 a plus.

Responsibilities

• Maintain accurate and detailed customer account information and inform Territory Sales Manager of activities.
• Assist in Customer onboarding; guide new customers through how we do business.
• Investigate issues and process memos/return authorizations to resolve problems quickly.
• Provide current pricing information as needed.
• Offer product technical information and refer sophisticated inquiries to qualified personnel.
• Proactively build customer relationships through outbound check‑in calls.
• Keep product offerings and lead time information up to date.
• Notify customers and sales reps of potential missed shipments and revised dates.
• Monitor orders using routine reports and intervene to ensure satisfaction.
• Learn each function of the department as applicable.

Skills

Customer service

Communication

Follow-through

Phone etiquette

Work under pressure

Urgency

Tools

Salesforce

AS400

Job description

Since 2022, Associated Materials / Alside has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you want to be part of a company where your ideas and input are more than just encouraged— they are valued— this is the place for you. At Associated Materials / Alside, your contributions will provide an immediate and lasting impact, helping us achieve what is possible.

Position Summary

Founded in 1947, Alside is a leading manufacturer and distributor of exterior building products for residential and commercial remodeling and new construction markets. The Customer Service Representative serves as the end point of contact for customers and is responsible for seeing that customer issues are resolved to completion. The Customer Service Representative serves as the customer advocate and has a passion for meeting and exceeding our customer's expectations. Through the use of excellent communication and by building a reputation for following through on commitments, this role plays a very important part in the success of our customers and of Associated Materials.

Day-to-day Responsibilities

• Maintain accurate and detailed customer account information and keep each respective Territory Sales Manager knowledgeable of all activities associated with each customer account.
• Assist in Customer onboarding; through initial reach out and process review. Walk new customers through "How we do business".
• Investigate issues and prepare/process credit memos, debit memos, and return material authorizations as needed to resolve customer issues in a timely manner.
• Provide current pricing information as needed.
• Provide product technical information as required to respond to customer technical inquiries and to recommend alternative materials or products. Refer customer to appropriate qualified divisional personnel in response to sophisticated customer technical inquiries.
• Proactively build customer relationships through outbound check‑in calls.
• Maintain accurate and current product offering and lead time information.
• Notify customers and sales representatives of potential missed shipments and revised dates well in advance of missing the original promise date.
• Using routine exception reports, monitor orders that are not progressing through the process smoothly and intervene as necessary to ensure maximum customer satisfaction.
• Learn each function of the department, as applicable.

Education And Experience

• 3+ years customer service experience required.
• Must be hardworking and energetic with the ability to handle a large volume of calls.
• Deadline & detail oriented.
• Strong communication and follow-through skills.
• Professional phone and email etiquette.
• Ability to react well under pressure.
• Must be dependable, with a strong sense of urgency.
• Demonstrate the Associated Materials Core Behaviors:
  1. Customer Focus
  2. Results Oriented
  3. Leader of Positive Change
  4. Precision
  5. Business Acumen
  6. Problem Solving
  7. Initiative
  8. Effective communicator
  9. Job Knowledge
  10. Have a good working knowledge of Sales Force and AS400 is a plus.

A brand of Associated Materials, Alside has been a leading manufacturer of vinyl siding and accessories and vinyl windows and patio doors for the residential and commercial remodeling and new construction markets for more than seven decades. With our strong vertical integration of manufacturing, distribution, and installation, we provide a one‑stop resource for high‑quality building materials and streamlined operations. With headquarters in Cuyahoga Falls, Ohio, Alside owns and operates more than 100 supply centers and has seven manufacturing facilities across the U.S.

Associated Materials . . Building Products Better

Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees and applicants, as required by law.

$21.00/hour

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled