Customer Service Representative

iSpring Water Systems; Cumming (GA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health Coverage

401K Retirement Plan

Paid Time Off

Job summary

iSpring Water Systems is a water filtration company based in the Greater Metro Atlanta area seeking a Customer Service Representative to provide exceptional support to customers via phone and email. You will guide product selections and resolve concerns to ensure a seamless experience.

Strong English communication and interpersonal skills are required, with the ability to handle 30+ calls daily. A bachelor’s degree is preferred, and the role offers competitive pay and comprehensive benefits

Qualifications

• Excellent speaking and writing skills in English.
• Strong interpersonal skills, especially over the phone.
• Able to handle more than 30 phone calls a day.
• Address customer concerns clearly and politely.
• Bachelor's degree preferred.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• Paid Time Off, holidays and vacation opportunities.
• 401K Retirement Plan with employer contributions.

Responsibilities

• Answer customer phone calls and emails.
• Troubleshoot water filter issues using the knowledge base and tech material.
• Earn customers' respect, appreciation, and honest reviews.
• Monitor product online reviews and ratings.
• Write or proofread marketing copies and user manuals.
• Perform tasks that increase customer satisfaction and promote sales.

Skills

Excellent speaking and writing skills

Strong interpersonal skills

Handle 30+ calls daily

Team spirit

Time management

Education

Bachelor's degree preferred

Job description

Base: $40k-50k (Depending on Experience)

Bonus: $5k-10k (Bi-weekly Paid Out after Training)

Total Compensation: $45k-60k (Base + Bonus)

About Us

iSpring Water Systems is a water filtration company based in the Greater Metro Atlanta area, specializing in creating efficient clean water solutions for various residential and commercial needs. Committed to quality and innovation, we deliver reliable, eco-friendly products that improve water quality and promote healthier living.

Job Description

iSpring Water Systems is looking for a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will provide exceptional support and assistance to our customers via phone, email, and other communication channels. You will be the first point of contact, ensuring a seamless experience by answering inquiries, guiding customers through product selections, and resolving any concerns efficiently.

Primary Responsibilities:

• Answer customer’s phone calls and emails
• Troubleshoot water filter issues (product knowledge base and tech material available)
• Earn customers respect, appreciation, and honest reviews
• Monitor product online reviews and ratings
• Write or proofread the marketing copies and user manuals
• Perform other tasks that increase customer satisfaction and promote sales

Requirements:

• Excellent speaking and writing skills in English
• Excellent interpersonal skills, especially over the phone
• Able to take more than 30 phone calls a day in professional manner
• Able to address customer's concern precisely, clearly and politely
• Ability of logical thinking and step by step technical troubleshooting
• Team spirit, professional work ethic, wise time management
• Bachelor degree is preferred
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.
• Paid Time Off: Paid holidays and vacation time to help maintain a healthy work-life balance.
• Health Coverage: Comprehensive medical, dental, and vision insurance to support your well-being.
• 401K Retirement Plan: Employer contributions to secure your financial future.

Work Schedule

• Monday to Friday, 8:30 AM - 5:30 PM.