Customer Service Representative

Palmetto State Glass; Columbia (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Palmetto State Glass is seeking a motivated Customer Service Representative to join their team in Columbia, SC. This role involves providing exceptional customer service and managing the setup of new customers, along with ensuring accuracy in service work orders and invoicing. The company offers a competitive salary, excellent benefits, and an engaging work environment.

Benefits

Competitive pay

Excellent benefits

Vacation and holiday pay

Enjoyable work environment

Qualifications

• One year experience in customer service is required.
• Valid, clear SC driver's license is essential.
• Great attendance and reliability are expected.

Responsibilities

• Providing excellent customer service.
• Managing service work orders and quotes accurately.
• Assisting with scheduling and invoicing tasks.

Skills

Customer Service

Communication

Attention to detail

Drive and motivation

Teamwork

Tools

Excel

Word

PowerPoint

Job description

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Palmetto State Glass is a leading, commercial glass company with multiple locations throughout South Carolina. We are looking for a motivated individual with a keen attention to detail to join our growing team! We offer competitive pay, excellent benefits, vacation and holiday pay, and an enjoyable work environment.

Job responsibilities

• Providing excellent customer service
• Setup of new customers in software system
• Ensure service work orders, quotes and warranty tickets are complete
• Ensure quotes and warranties are handled timely
• Tracking purchase orders
• Verify work order pricing is accurate
• Invoice service upon completion
• Collect COD's
• Maintain service invoice files
• Assist with scheduling service work
• Maintain accurate prospect and customer lists
• Provide reports on open tickets and monitors material arrival
• Assist with marketing projects
  
  

Qualifications

• One year experience in customer service
• Excellent communication skills
• Drive and motivation to succeed
• Great attendance
• Experience with Excel, Word and PowerPoint
• Attention to detail
• Valid, clear SC driver's license

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Construction

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