Customer Service Representative

Jushi Group; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical Insurance

Vision Insurance

Paid time off

Job summary

China Jushi USA is seeking a Customer Service Representative to provide prompt, accurate, and courteous responses to complex customer inquiries and to verify and process customer orders. The role requires communicating and coordinating with the warehouse for delivery and ensuring contract standards and timeliness are met.

Qualifications include a high school diploma (bachelor's preferred), 3+ years in customer service, 2+ years of claims processing, and bilingual ability in English and Mandarin.

Qualifications

• Requires strong communication and a customer-focused mindset.
• Proven ability to handle inquiries, claims, and escalation.
• Bilingual proficiency in English and Mandarin is preferred.

Responsibilities

• Reviews claims or inquiries to determine proper procedures are followed.
• Resolves complex customer inquiries ensuring timely, accurate responses.
• Coordinates with warehouse for delivery and order processing.
• Identifies potential fraud or abuse, reports as needed.
• Assists with process improvements by suggesting policy updates.

Skills

Customer service

Bilingual (English & Mandarin)

Claims processing

Education

High School Diploma

Bachelor's Degree

Job description

China Jushi USA is a world brand supported by our core values. We uphold the values of integrity, innovation, responsibility, learning and passion to build the company; a champion in the fiberglass industry with leading manufacturing scale, advanced technology, talented teams, excellent management and powerful execution. We strive to maintain the leadership position in the global fiberglass industry through endless pursuit of innovation and excellence. Get to know us and see what it's like to be part of the world's leading major fiberglass company.

Job Summary

The Customer Service Representative provides prompt, accurate, thorough, and courteous responses to all complex customer inquiries. The Customer Service Representative will also verify and process customer orders Communicate and coordinate with warehouse for delivery.

Applicants are encouraged to read the job description thoroughly prior to applying:

Job Duties

• Reviews claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines were followed.
• Researches to identifying underlying causes and determine ways to prevent and correct such causes.
• Identifies and reports potential fraud and abuse situations.
• Researches and responds to complex customer inquiries, ensuring that contract standards and objectives for timeliness, productivity and quality are met.
• Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards, and examining guidelines.
• Assist with process improvements by recommending improvements in procedures and policies.
• All other duties as assigned.

Qualification

• High School Diploma (Required)
• Bachelor's Degree (Preferred)
• Bilingual: (English and Mandarin)
• 3+ years of Customer Service Experience
• 2+ Years Claims Processing
• Desire to provide the best possible experience for our customers.
• Shift:Monday - Friday /8:00 AM to 5:00 PM

Job Type:

Full-time

• 401(k)
• 401(k) matching
• Medical Insurance
• Vision Insurance
• Paid time off

About Us:

China Jushi Group employees more than 13,000 employees consisting of 6 plants (China-3, Egypt-1, United States-1, India-1), 15 overseas subsidiaries and 2 exclusive distributors. Our main products include direct roving, woven roving, chopped strands mat and chopped strands and is applied in products produced in the aerospace, building and construction, transportation, energy, chemical, mechanical and electronic industries.

At China Jushi USA Corporation, we believe that all people matter. Celebrating diversity and inclusion empowers us to create fiberglass and reinforcements that are utilized by various major brand companies. China Jushi USA is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

People with a criminal record are encouraged to apply