Customer Service Representative

Third Party CS; Colton (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in customer service is seeking a representative to assist clients with inquiries and product information. The ideal candidate will have strong communication skills and a customer-focused attitude. This role offers opportunities for career advancement and flexible working hours, including remote options.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan options

Opportunities for career advancement

Flexible working hours

Remote work options available

Qualifications

• Previous experience in customer support or related fields.
• Excellent communication skills across phone and digital platforms.

Responsibilities

• Provide excellent customer care by assessing customer needs.
• Manage incoming calls, emails, and chats efficiently.
• Record and organize customer interactions accurately.

Skills

Communication

Multitasking

Time Management

Active Listening

Customer-Focused Attitude

Education

Customer Support Experience

Tools

Basic Computer Literacy

Job description

Description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address any customer inquiry effectively.

Customer Service Job Duties and Responsibilities

1. Provide excellent customer care by assessing customer needs and offering appropriate solutions, troubleshooting, or guidance for a positive experience.
2. Manage incoming calls, emails, chats, and interactive voice response systems efficiently.
3. Follow all customer service procedures and policies diligently.
4. Strive to meet and exceed personal and team targets.
5. Record, organize, and file customer interactions and account updates accurately.
6. Upsell when appropriate to enhance customer satisfaction and sales.
7. Schedule callbacks and appointments to resolve customer needs effectively.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills across phone and digital platforms.
• Basic computer literacy and experience.
• Ability to multitask efficiently.
• Strong time management and prioritization skills.
• Active listening skills; ability to relay information clearly and address questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.
• Health Insurance (dental and vision included).
• Excellent retirement plan options.
• Opportunities for upward mobility into other positions and management roles.
• Flexible working hours.
• Remote work options available (work from home).

Benefits

• Health Insurance (dental and vision included).
• Excellent retirement plan options.
• Opportunities for career advancement into management roles.
• Flexible working hours.
• Remote work options available (work from home).