Customer Service Representative

Superior Products, LLC; Cleveland (OH); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

Job summary

Superior Products, LLC is seeking a Customer Service Representative to support quotes, orders, and inquiries for our industrial product lines. You will collaborate with the sales team, maintain customer relationships, and help identify new opportunities within medical, specialty gas, fill plants and industrial markets.

A strong communication style and detail orientation are essential. The role requires an associate degree or equivalent experience, 3+ years in customer service/inside sales, and

Qualifications

• Associates degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in an industrial manufacturing environment.
• Knowledge of compressed gas products is beneficial.
• Caelus or other ERP systems (Infor XA) experience is a plus.
• Proficiency in MS Office (Outlook and Excel); Salesforce and Esker experience are a plus.

Responsibilities

• Process customer inquiries via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude toward all customers and promote company products and services.
• Respond promptly to customer inquiries and resolve concerns/complaints.
• Coordinate and manage in-house follow-ups on pending quotations, proposals, and inquiries.
• Identify new sales opportunities within medical, industrial markets for the product lines.
• Follow up on new customer leads and assist in retaining the customer base.

Skills

Customer service

Inside sales

Infor XA

MS Office

Salesforce

Esker

Education

Associate degree

Tools

Infor XA

MS Office

Salesforce

Esker

Job description

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank‑monitoring systems; automated storage‑terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum‑jacketed piping and gas‑handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

The Customer Service Representative is responsible for answering phones, providing pricing and delivery, setting up new customer accounts, processing orders, responding promptly to customer inquiries and complaints. This role will also work closely with management to identify new sales opportunities within the Medical & Industrial markets for Superior’s entire product line through its network of OEM’s, Gas Distributors and Medical Dealers. The Customer Service Representative is expected to be a customer advocate and represent Superior Products to our customers. This role will go through a comprehensive training program on the products and services that Superior Products manufactures and provides and the markets it works with to ensure the Customer Service Representative is equipped with the necessary knowledge to perform all assigned duties.

What You’ll Do

• Process customer inquiries/communications via email, phone, or other means in a timely, accurate, and professional manner.
• Support the sales team to ensure customer quotes and orders are accurate and complete.
• Maintain a positive attitude towards all customers (both internal and external) and promote company products and services.
• Respond timely and effectively to customer inquiries and when necessary to customer concerns/complaints.
• Attend regular customer service departmental meetings.
• Coordinate and manage in‑house follow‑ups on pending quotations, proposals, and customer inquiries.
• Identify new sales opportunities within the medical, specialty gas, fill plants and industrial markets for Superior’s product lines.
• Follow‑up on new customer leads as identified by management.
• Responsible for actively ensuring customer base retention.
• Provide back‑up support to other sales/customer service members.

What You’ll Bring

• Associates degree or certificate required; or in lieu of a degree, years of experience will be considered.
• 3+ years’ experience providing exceptional customer service and inside sales in an industrial manufacturing environment.
• Knowledge of compressed gas products is highly beneficial.
• Caelus or other ERP systems (Infor XA) experience a plus.
• Proficiency in all MS Office skills – particularly Outlook and Excel.
• Salesforce experience a plus.
• Esker experience a plus.
• Demonstrated communication skills, both written and verbal.
• Ability to multi‑task, prioritize and work well under pressure.
• Excellent organizational skills with meticulous attention to detail.
• Highly motivated team player with a passion to succeed.
• Strong self‑management skills
• High degree of energy, initiative, and integrity

OPW Clean Energy Solutions (CES)

As the adoption of alternative fuels surges, OPW is committed to shaping the future of the clean energy industry, and strategically expanding into innovative realms. This vision has culminated in the establishment of the OPW Clean Energy Solutions Business Unit. At its core lies the industry‑leading enterprises, Acme Cryogenics, RegO Products and RegO Products subsidiary, Superior Products all renowned for pioneering solutions in clean energy and the safe handling, transport, and storage of cryogenic liquids and gases. Join us in our journey towards a safer, cleaner tomorrow.

To learn more about OPW Clean Energy Solutions, please visit our website: OPW Clean Energy Solutions.

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.

Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.