Customer Service Representative

Talently; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Talently in Cleveland, OH is seeking a Customer Service Representative (Manufacturing, B2B) to join our team. You will manage orders from customers, distributors, and foundries, coordinate with production and logistics, and ensure accurate documentation and timely deliveries.

Ideal candidates have 4+ years in manufacturing customer service, strong communication, and proficiency with MS 365 and ERP systems (SAP/JDE).

Qualifications

• Minimum of 4 years of customer service experience in a manufacturing or industrial setting.
• Strong written and verbal communication abilities.
• Excellent organizational skills with multitasking and prioritization in a fast-paced environment.

Responsibilities

• Receive, review, and process customer, distributor, and foundry consignment orders accurately.
• Serve as the primary contact for order status, product availability, inquiries, and complaints.
• Coordinate with Production to confirm product availability and manage supply constraints.
• Work with Logistics and Distribution to ensure timely, complete deliveries.
• Print and manage picking slips and shipping documentation.
• Process credits, debits, returns, and order adjustments per policy.
• Liaise between customers and Sales to support relationships and issue resolution.
• Collaborate with customers on forecasts for high-volume or recurring products.

Skills

B2B

Manufacturing

Foundry

Production

Distribution

Tools

SAP ERP

JDE

MS 365

Job description

Job Title: Customer Service Representative (Manufacturing, B2B)

Salary: Salary (DOE) + Bonus

Skills: B2B, Manufacturing, Foundry, Production, Distribution, SAP, JDE, ERP, MS 365

About the Manufacturing Industry / The Opportunity:

Join a dynamic manufacturing organization that delivers high-quality products to a global market. Our client values operational excellence and customer satisfaction, offering a pivotal role where you will ensure seamless order processing, support cross-functional teams, and contribute to efficient production and distribution workflows.

Responsibilities:

• Receive, review, and process customer, distributor, and foundry consignment orders accurately and efficiently.
• Serve as the primary point of contact for customers regarding order status, product availability, inquiries, and complaints.
• Coordinate with Production to confirm product availability and manage supply constraints.
• Work closely with Logistics and Distribution to ensure timely and complete deliveries.
• Print and manage picking slips and shipping documentation.
• Process credits, debits, returns, and order adjustments in line with company policies.
• Act as a liaison between customers and the Sales team to support relationships and issue resolution.
• Collaborate with customers on forecasts for high-volume or recurring products.

Must-Have Skills:

• Minimum of 4 years of customer service experience in a manufacturing or industrial setting.
• Strong written and verbal communication abilities.
• Exceptional customer focus with the ability to handle complex situations professionally.
• Excellent organizational skills, multitasking and prioritization in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Proficiency with Microsoft Office and PC-based systems.

Nice-to-Have Skills:

• Experience with SAP ERP systems.
• Familiarity with JDE or other ERP platforms.
• Knowledge of MS 365 suite.
• Understanding of production and distribution processes within a foundry environment.
• Ability to collaborate effectively across sales, operations, marketing, and distribution teams.