Customer Service Representative

MCC Label; City of Rochester (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Paid holidays

Job summary

MCC Label, a global leader in premium labels, is looking for a Customer Service professional in Rochester, NY. You will support purchase orders and shipments, provide accurate information, and work with internal teams to resolve customer inquiries. The role emphasizes world-class service and product knowledge.

Join MCC to contribute to a legacy of quality, sustainability, and innovative packaging solutions while engaging with a diverse team across facilities.

Qualifications

• Experience delivering customer service or support.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide world-class customer service by delivering accurate and timely information regarding purchase orders and shipments.
• Coordinate and communicate with internal and external customers to manage the order-entry through shipment process.
• Investigate customer issues to uncover underlying needs and drive resolution.
• Communicate effectively and take swift action to exceed customer expectations and ensure access to information.

Skills

Customer service

Communication

Job description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Summary

The Customer Service Team delivers MCCs World Class Service model by providing clear, concise, and timely information regarding our customers’ purchase orders and shipments. This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC’s business systems and exceptional communication skills.

Why work at MCC:

• Competitive Compensation: $25-30/hr depending on experience
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

Responsibilities

• Provide World-Class Customer Service
  • Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
  • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
  • Investigates the customer’s issues and seeks information about the underlying needs of the customer beyond those initially expressed.
  • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
  • Committed to expanding their knowledge of Fort Dearborn Company’s products, services, and solutions.
• Work collaboratively within the plant
  • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
  • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.
  • Accuracy of orders and releases entered
  • Volume of orders and releases entered
  • Timeliness of orders and releases entered

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care.

Learn more at www.mcclabel.com.

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.