Customer Service Representative

MCC; Town of Gates (NY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance and 401(k)

Paid holidays

Job summary

MCC is seeking a dedicated Customer Service professional to deliver World Class service for purchase orders and shipments from entry to delivery. The role emphasizes accurate information, timely communication with customers and internal teams, and ongoing knowledge of MCC products and solutions.

Ideal candidates excel in problem solving, teamwork, and adapting to evolving customer needs while contributing to MCC’s commitment to quality service and supply chain excellence.

Responsibilities

• Provide World-Class Customer Service
• Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
• Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
• Investigates the customer’s issues and seeks information about the underlying needs of the customer beyond those initially expressed.
• Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
• Committed to expanding their knowledge of MCC’s products, services, and solutions.
• Work collaboratively within the plant
• Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals. Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
• Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing KPI: Accuracy of orders and releases entered, Volume of orders and releases entered, Timeliness of orders and releases entered.

Job description

MCC, 234 Wallace Way, 234 Wallace Way, Rochester, New York, United States of America

Job Description

Posted Tuesday, August 18, 2026 at 4:00 AM

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

SUMMARY:

The Customer Service Team delivers MCCs World Class Service model by providing clear, concise, and timely information regarding our customers’ purchase orders and shipments . This requires obtaining and utilizing an in-depth knowledge of our customers and the products that we produce for them. This will be achieved by demonstrating analytical thinking, comprehending the use of MCC’s business systems and exceptional communication skills.

Why work at MCC:

• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k)
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays

RESPONSIBILITIES:

• Provide World-Class Customer Service
  • Takes personal responsibility for their customers by providing accurate and timely information regarding purchase orders received.
  • Manages the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers .
  • Investigates the customer’s issues and seeks information about the underlying needs of the customer beyond those initially expressed .
  • Effectively communicates and takes swift action to consistently exceed customer expectations to insure accessibility to information and assistance in resolution of issues.
  • Committed to expanding their knowledge of Fort Dearborn Company’s products, services, and solutions .
• Work collaboratively within the plant
  • Works co-operatively within diverse departments, groups and across the plant to achieve the plant goals . Demonstrates the ability to be a “good team player” by assisting other people within the plant when needed.
  • Exhibits understanding and appreciation of opposing perspectives on issues and adapts an approach as the situation changes.
• Demonstrate World Class Customer Service by satisfactorily performing the following Key Performance Indicators.
  • Accuracy of orders and releases entered
  • Volume of orders and releases entered
  • Timeliness of orders and releases entered

For over a century, Multi-Color Corporation (MCC) has crafted premium labels for the world’s most iconic and recognizable brands. Our labels elevate emotional connections with consumers and help brands stand out in competitive markets. Honoring our rich history as a market leader, we focus on the future by developing sustainable packaging solutions and consumer-driven innovations.

MCC combines global reach with the personalized touch of local service through our network of facilities across 25+ countries. More than 12,000 teammates come together to make our industry-leading work possible and bring our True Colors to life. Join us at MCC, where every product is Labeled with Care.

Learn more atwww.mcclabel.com .

Multi-Color is committed to providing equal employment opportunities and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

MCC, 234 Wallace Way, 234 Wallace Way, Rochester, New York, United States of America