Customer Service Representative

Elmira Stamping; City of Rochester (NY); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation / Sick Time

401(k) Retirement Plan with Company 2%

Medical, Dental & Vision Insurance

Employee Assistance Program (EAP)

Health Savings Account (HSA)

Company Paid Life Insurance

Disability Insurance

Job summary

Elmira Stamping & Manufacturing is seeking a Customer Service Representative to be the main contact for customers, handling inquiries, orders, and administrative tasks to keep daily operations smooth.

The role emphasizes strong communication, problem-solving, and proactive service to ensure timely satisfaction and accurate records across departments.

Qualifications

• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Professional demeanor with a positive, customer-first attitude.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in-person inquiries.
• Respond promptly to customer requests, questions, and concerns while ensuring high levels of customer satisfaction.
• Process customer orders, verify order details, and coordinate with internal departments to ensure timely fulfillment.
• Monitor order status, provide updates to customers, and resolve any delivery or service issues.
• Maintain accurate customer records, order documentation, and account information.
• Prepare and send customer invoices, track payments, and follow up on outstanding accounts as needed.
• Assist customers with product or service information, pricing, and availability.
• Coordinate with suppliers and internal teams to meet customer requirements and deadlines.
• Support administrative functions such as data entry, filing, and document preparation.
• Assist with reports, documentation, and special projects as assigned by management.
• Contribute to process improvements to enhance customer experience and operational efficiency.

Skills

Customer service

Problem-solving

Verbal communication

Written communication

Multitasking

Organizational skills

Tools

Microsoft Office Suite

Excel

PowerPoint

Outlook

Job description

Elmira Stamping & Manufacturing-North is currently seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in supporting customer requirements, ensuring timely communication, processing orders, and delivering exceptional service. The ideal candidate will serve as the main point of contact for customers while also handling related administrative tasks to ensure smooth daily operations. Strong communication skills, problem-solving abilities, and a proactive approach are essential for success in this role.

About Us:

Elmira Stamping & Manufacturing has specialized in medium- to high-volume contract metal stamping, progressive die stamping, and CNC machining since 1970.

Elmira Stamping & Manufacturing specializes in both deep-draw and progressive die stamping. We are equipped with man servo, high-speed, mechanical, and hydraulic stamping presses ranging from 30 to 400 tons. Our machines are optimized for automation with in-die contact and non-contact sensors. We are also experts in secondary put-and-take operations for parts that cannot be completed in a progressive die. Additionally, we have multiple 5-axis Emmegi XT extrusion milling centers with a bed capacity of 30 feet, plus turrets, lasers, and more.

The foundation for everything we do and make at Elmira Stamping is an unwavering commitment to quality and customer satisfaction!

Position Overview

• Serve as the primary point of contact for customers via phone, email, and in-person inquiries.
• Respond promptly to customer requests, questions, and concerns while ensuring high levels of customer satisfaction.
• Process customer orders, verify order details, and coordinate with internal departments to ensure timely fulfillment.
• Monitor order status, provide updates to customers, and resolve any delivery or service issues.
• Maintain accurate customer records, order documentation, and account information.
• Prepare and send customer invoices, track payments, and follow up on outstanding accounts as needed.
• Assist customers with product or service information, pricing, and availability.
• Coordinate with suppliers and internal teams to meet customer requirements and deadlines.
• Support administrative functions such as data entry, filing, and document preparation.
• Assist with reports, documentation, and special projects as assigned by management.
• Contribute to process improvements to enhance customer experience and operational efficiency.

Qualifications:

• Strong customer service and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Professional demeanor with a positive, customer-first attitude.

Total Compensation Package:

• Wage
  • $24-$26/hour
  • Compensation depends on experience
• Benefits - We recognize the value of a comprehensive benefits package and work vigorously to ensure our package meets the needs of our employees and their families. Eligible employees can elect and participate in variety of benefits including:
  • Paid Holidays
  • Paid Vacation / Sick Time
  • 401 (k) Retirement Plan with Company Match
  • Medical, Dental & Vision Insurance
  • Employee Assistance Program (EAP)
  • Health Savings Account (HSA)
  • Company Paid Life Insurance
  • Voluntary Insurance Benefits including Disability Insurance, Accident Insurance, Cancer Insurance, Critical Illness Insurance, Hospital Indemnity Insurance and Life Insurance

Elmira Stamping & Manufacturing is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.