Customer Service Representative

Fogo de Chão; Charlotte (NC); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Short-Term Disability

Voluntary benefits

Pet Insurance

Job summary

Fogo de Chão is hiring a Customer Service Representative in Charlotte, NC. The role focuses on enhancing the guest experience through attentive service, gratitude, and hospitality reflecting Southern Brazilian traditions.

Applicants should be able to work weekends and holidays, endure high-stress situations, and lift up to 50 lbs as needed. This is a full-time opportunity with comprehensive benefits and career growth at Fogo de Chão.

Qualifications

• High endurance and mental acuity to handle high-stress situations.
• Able to lift objects up to 50 lbs and stand for long periods.
• Must be able to work weekends and holidays.

Responsibilities

• Facilitate service activities to enhance and enable the guest experience.
• Convey the gratitude of the organization to the guest for their patronage through guest focused practices.
• Preserve and share the festive, hospitable spirit of Southern Brazilian traditions.
• Completes any beginning or closing shift duties as directed by management.

Skills

Customer service skills

High stress tolerance

Endurance & resilience

Job description

At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests, and our communities.We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future – starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we’ll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and Deixa Comigo (we’ve got you!) are more than just words, it’s how we do things every day. It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing a passion and customer focus to the business.

Now Hiring / Immediately Hiring: Customer Service Representative

Other duties may be assigned.

• Facilitate service activities to enhance and enable the guest experience.
• Convey the gratitude of the organization to the guest for their patronage through guest focused practices.
• Preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.
• Completes any beginning or closing shift duties as directed by management.

Requirements

• Must have a high level of endurance and mental acuity and toughness to manage conflict and deal successfully with high stress situations.
• Must be able to transport objects up to 50 lbs, stand for long periods of time, and work at a quick pace.
• Must be able to work weekends and holidays.

Benefits

• Medical, Dental, and Vision insurance are available for full-time, hourly Team Members on the first of the month following 60 days of employment.
• Additionally, company-paid Life Insurance and Short-Term Disability are provided where allowed.
• We offer a comprehensive voluntary benefits package including Critical Illness, Hospital Indemnity, Accident Coverage, Permanent Life, and Pet Insurance.
• Part-Time Team Members are offered a Minimum Essential Coverage (MEC) Health plan in addition to Dental, Vision, Short-Term Disability, and Life Insurance.
• Coverage for these plans can start as early as the first of the month following your hire date.
• Additionally, Part-Time Team Members are offered enrollment in voluntary benefits, including Pet Insurance, Legal, and ID Protection.

Fogo de Chão is an Equal Opportunity & E Verify Employer

At Fogo de Chão, we strive to give our guests an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco. Our mission is to ignite fire and joy to care for our team, our guests and our communities. We believe better futures start when we bring our best to the table every day to Feed a Purposeful Future – starting with our team members. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome. At Fogo, we’ll provide you with a fulfilling career with professional and personal growth opportunities at every level. Our values of teamwork, integrity, excellence, humility and Deixa Comigo (we’ve got you!) are more than just words, it’s how we do things every day.