Customer Service Representative

Caliber Collision; Charles Town (WV); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Overtime pay

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is seeking a Customer Service Representative in Charles Town to greet customers and provide extraordinary service. You will monitor center workload, coordinate Rental Car/Tow services, and ensure smooth collaboration with insurance partners for authorizations and billing processes.

The role requires strong communication, ability to navigate multiple software systems, and a customer-focused, collaborative attitude in a production shop environment.

Qualifications

• 1+ year of experience in a customer-facing role.
• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Ability to manage multiple tasks in a fast-paced environment.
• Customer-focused with collaborative mindset.

Responsibilities

• Greet customers and deliver extraordinary service.
• Monitor work volume and advise load-level requests.
• Coordinate rental car/tow companies to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Communication

Verbal skills

Written skills

Customer service

Multitasking

Collaboration

Tools

Microsoft Office Suite

Job description

Service Center Charles Town JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

BENEFITS OF JOINING CALIBER

• Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Begin accruing day 1
• Career growth opportunities – We promote from within! A career for life - You’ll gain hands‑on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

About Caliber

Founded in 1997, the Caliber portfolio of brands has grown to more than 1,600 centers nationwide and features a full range of complementary automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across more than 40 states and Caliber Auto Glass for glass repair and replacement. Caliber was recognized as the only company of its kind to make the Forbes list of \"America's Best Large Employers,\" an honor awarded to companies with high employee satisfaction. Caliber was also the only auto service provider to receive an Inc. 2021 Best in Business gold medal in the Extra-Large Company (500+ employees) category, recognizing Caliber for going above and beyond to make a positive impact. With the purpose of Restoring the Rhythm of Your Life, Caliber's more than 25,000 teammates are committed to getting customers back on the road safely—and back to the rhythm of their lives—every day. Dedicated to providing an outstanding customer experience, Caliber continues to rank among the highest customer satisfaction scores in the industry.

Equal Opportunity Employment

Caliber is an equal opportunity employer that is committed to inclusion and diversity. Caliber provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including (but not limited to) recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Caliber provides reasonable accommodations to qualified individuals with disabilities and disabled veterans in the application process. If you need assistance or an accommodation due to a disability, you may contact [e-mail].

Work Eligibility

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires. Must be eligible to work in the U.S. with no restrictions.