Customer Service Representative

srsdistribution; Chantilly (VA); On-site; USD 29,000 - 36,000; Full time

Job summary

srsdistribution in Chantilly, VA is seeking a Customer Service Representative to engage with walk-in customers, provide product information, and support sales and order fulfillment in a fast-paced, on-site environment.

You will work with sales, drivers, and warehouse teams, handle inquiries by phone, email and in person, and use CRM and ERP systems. Bilingual English/Spanish preferred; 1-2 years of customer service; high school diploma; valid driver’s license.

Qualifications

• Proven customer service experience with strong communication and active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and transactions.
• Experience in B2B relationship management within building materials distribution is a plus.
• Bilingual English/Spanish preferred to expand customer reach.
• Authorized to work in the U.S. without sponsorship.

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual skills to enhance customer experience.

Skills

CRM proficiency

ERP knowledge

Bilingual English/Spanish

Customer service

Team collaboration

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM systems

ERP platforms

Job description

Position Purpose:

The Customer Service Representative ensures customer satisfaction through effective service, strong relationship-building, and sales support. This role engages directly with walk-in customers, coordinates with sales, drivers, and warehouse teams, and delivers exceptional counter and phone service. Ideal candidates are proactive, customer-focused, tech-savvy, and aligned with our "Make Money and Have Fun!" culture, with opportunities for growth in sales or management.

Key Responsibilities:

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Direct Manager Direct Reports:

The Customer Service Representative reports to the Branch Manager and has no direct reports. This role coordinates with internal teams-sales, drivers, and warehouse-to deliver excellent customer service, supporting business growth and operational efficiency.

Travel Requirements:

This role has no travel requirements.

Physical Requirements:

This is primarily a sedentary role involving extended periods of sitting or standing, with routine computer and phone use. Occasional movement around the office is required to assist walk-in customers or access equipment. Clear verbal and written communication is essential. The role may occasionally involve lifting up to 20 pounds. Reasonable accommodations are available in accordance with ADA standards to support all employees.

Working Conditions:

This on-site role is based in a fast-paced office setting, involving extended periods at a computer. It requires frequent collaboration with team members and direct interaction with walk-in customers. Success in this position depends on strong communication, quick problem-solving, and the ability to thrive in a dynamic, deadline-driven environment.

Minimum Qualifications:

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the "Make Money and Have Fun" culture.
• Valid driver's license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening,
• Bilingual (English/Spanish) preferred
• Intermediate ERP system skills for transaction management
• Experience in B2B relationship management within building materials distribution

Preferred Qualifications:

• Proven sales and customer support experience.
• Strong communication, presentation, and active listening skills.
• Skilled in multitasking, prioritization, and time management.
• Proficient in CRM and ERP systems for tracking and transactions.
• Effective problem-solving and collaboration across departments.
• Strong product knowledge and interest in building materials.
• Bilingual (English/Spanish) preferred, other languages a plus.
• Analytical mindset with ability to interpret sales data.
• Committed to continuous learning and professional growth.
• Valid driver's license, clean record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.

Minimum Education:

A high school diploma or equivalent is required.

Preferred Education:

Associate's or bachelor's degree in communications or business management.

Minimum Years Of Work Experience:

1-2 years of customer service experience.

Certifications:

No certifications are required.

Competencies:

• Customer Focus: Builds strong relationships and delivers personalized service.
• Effective Communication: Clear, professional verbal and written interactions.
• Sales Acumen: Identifies opportunities and drives business growth.
• CRM & ERP Proficiency: Manages customer data and transactions efficiently.
• Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams.
• Problem Solving: Resolves issues with strategic thinking and empathy.
• Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment.
• Innovation & Learning: Adapts quickly and embraces continuous development.
• Trust & Integrity: Demonstrates reliability and alignment with company values.
• Cultural Fit: Embodies the "Make Money and Have Fun!" mindset.

The base salary for this position typically falls within the range of $20.63 to $26.2